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Forum Discussion
peakitf
Dec 13, 2022Apprentice
XR1000 ping spikes, poor connection and bufferbloat
I bought an XR1000 and I got a modem from my ISP rather than a router as it should logically be better.(?) My house has Fiber-Optic wired to the house but the modem is connected with a coax cable an...
Netduma-Fraser
Dec 16, 2022NetDuma Partner
No that won't be the case, most likely local congestion, are you using QoS and are ALL devices connected to the XR?
peakitf
Dec 16, 2022Apprentice
At the moment just an Alexa, my PC and my phone. Congestion control didn't have an effect which is why I was concerned of issues since from what I've seen, congestion control should nuke bufferbloat.
What does this pingplotter result tell us?
- Netduma-FraserDec 16, 2022NetDuma PartnerI can't see the picture until it has been moderated, can you attach it directly? All devices should be connected to the router otherwise it can't properly control the network and won't be as effective.
- peakitfDec 16, 2022Apprentice
Well that's all the devices I really have, I don't have other internet users in the house, just me.
I've attached the image instead, for some reason my router's IP says it's getting packet loss.
- Netduma-FraserDec 16, 2022NetDuma PartnerYou can ignore the first hop, that does show packet loss sometimes but isn't usually a cause for concern. You do have some packet loss on your line though, try again but use a more local website, such as a news site and see what you get.
- peakitfDec 16, 2022Apprentice
The biggest concern is the 1000-2500 ping that I get every now and then, they're complete disconnects in online games and it was difficult to test, but directly connected to the modem showed the same thing. Prior to testing it myself, my ISP's technician asked me to adjust the coax cable itself, not the connections which showed he identified as a successful solution.
With that being said I'm assuming there's really no way to get a somewhat stable connection without fixing that dodgy cable?
- Netduma-FraserDec 16, 2022NetDuma PartnerHow did they recommend you adjust it? It's just screwed in so not much you can do in that regard, if it is faulty you can pickup a new one online or in a store. Try that, if it continues then it's something on their side that they will need to look into.
- peakitfDec 16, 2022Apprentice
That's what the technician will test and I bet ultimately replace it. I just worry that if I resolve the disconnection issue I might still be stuck with 23 ping to the waveform bufferbloat test when my neighbour has 12 on the most careless setup the world has ever seen, meanwhile I'm trying every trick known to man to lower it in some way.
While I've had the XR1000 I haven't been able to reduce bufferbloat at all, does that in any way have anything to do with the broken cable or a whole other issue? I'm also looking to invest in a Cat 8 S/STP cable, I have Cat 8 S/FTP at the moment.
- Netduma-FraserDec 16, 2022NetDuma PartnerOnce you get that sorted you can use PingPlotter while saturating the connection with downloads and then experiment with the Congestion Control percentages to see what lowers the graph as much as possible. It will be a better test as it will use real world traffic and more represent what you'll be doing using the internet.
- peakitfDec 16, 2022Apprentice
I'll report back when the technician has been here, I appreciate everything so far!
- peakitfDec 21, 2022Apprentice
Okay, 2500 ping is gone now and internet is stable apart from 15-16 ping to Waveform's bufferbloat test with ping spikes up to 70 on rare occasions. I'm trying to use the congestion control sliders to lower it by 10% everytime.
My results could be great, but I'm always spiking a lot. My minimum ping looks great.
- Netduma-FraserDec 22, 2022NetDuma PartnerThat's brilliant to hear, your base ping is spiking or when it's under load?
- peakitfDec 22, 2022Apprentice
I only see my ping spike in the Waveform Bufferbloat test, a calm undisturbed ping test to my ISP's server Lampert.at shows a ping of 6-8, their server is in Rankweil and I'm in Bludenz in Vorarlberg, same state. It's my ping spikes that increase my bufferbloat and I'm not sure what's normal and what's not.
My mate just changed his Router to a newer model from the ISP and he said that he's getting lag spikes that made him quit playing for now and he's now also trying to fix his issues, he's routerless and uses an ISP router unlike me.
My concern is the ping spikes in Waveform's bufferbloat test, not sure if it's normal but they asked for a ping plotter test to their server. Should that test be undisturbed or while under load i.e playing? I want to find an issue because I'm still being peeked with lightning speed in Counter Strike which isn't normal, I barely have time to react.
- Netduma-FraserDec 22, 2022NetDuma PartnerI imagine they want a standard ping test, play around with QoS now and see if you can get the spikes under control
- peakitfDec 22, 2022Apprentice
The spikes are only present in Waveform's Bufferbloat test, else I can't recreate them, tried pinging their site while playing a game but it doesn't do much, at best it bumps up to 13 ping at times. But is there reason to be worried about the ping spikes in that case? Everyone I know with a router like this brings bufferbloat away and reduce ping easily and almost instantly, I've been struggling with it since I got it, could it really be the modem? My mate's net also turned to poo when he switched his router.
My ping spikes immensely when the download speed is active during the bufferbloat test, as far as I know that's the only thing I can try to change if I'd like a good connection, things online just move way too fast and weird in comparison to everyone elses and how it used to be.
- Netduma-FraserDec 22, 2022NetDuma PartnerIf it's only the website it may not represent what is actually happening. Use PingPlotter and saturate the connection with downloads, streams etc and see how much it spikes, then adjust Congestion Control until it stops spiking/is close to your base line
- peakitfDec 22, 2022Apprentice
Wouldn't it be more realistic if I used a different server other than my ISP one? I'm not sure if the distance I stated earlier actually should be the 6-8 ping that it has.
I'm not quite sure where to start or if there's even an issue anymore, but I'm having issues reducing my ping under active load tests, including the router inbuilt one.
- Netduma-FraserDec 22, 2022NetDuma PartnerYes its best to use a local site, use PingPlotter as per the guide, saturate, Congestion Control on Always, start at 95% then work your way down in intervals of 10 and see how it reacts. Once you get a good result then try 5% either side of that to see if it can be fine tuned further.
- peakitfDec 22, 2022Apprentice
Ping plotter already looks relatively fine, it's hard to create ping spikes. Could you perhaps provide me with some good results for referance? That way I don't build unrealistic expectations. I'll most likely do the router inbuilt one instead since it also has extreme spikes under use.
- Netduma-FraserDec 22, 2022NetDuma PartnerOne big download and a Twitch stream for example should give you the spikes. Good results will differ for each connection, for you a good result will be getting the results when under load to look as close as possible to what your results are like with barely anything using the internet
- peakitfDec 23, 2022Apprentice
Little issue here, I'm not actually able to limit my download speed with Congestion Control, I've set my PC to 42% and my streaming PC to 42%, the rest on 5. Congestion Control is combined with the 42% equals 100mbps, my download is at 480+ as always. Fairly sure I should be having less than 100 for it to show that it's atleast working, that makes me wonder if QoS is even doing its thing as well.
- Netduma-FraserDec 23, 2022NetDuma PartnerCan you provide a screenshot of your QoS page please?
- peakitfDec 23, 2022Apprentice
I've attached it, nothing seems to change when I use the sliders, QoS is enabled as well as Goodput.
- Netduma-FraserDec 23, 2022NetDuma PartnerAhh I see, Bandwidth Allocation doesn't limit bandwidth unless you disable Share Excess in the Bandwidth Allocation menu.
- peakitfDec 23, 2022Apprentice
So everything works as intended, including QoS? I've got no idea how to know if QoS works, other than that I'm assuming the sliders will now have the intended effect?
- peakitfDec 23, 2022Apprentice
It's always misbehaving for me, now my download speed to Waveform's bufferbloat test is stuck to 200 and upload to 2, I can't seem to make it work no matter what I do, at the minute I have Congestion Control disabled to start from scratch but it doesn't change the speeds, nothing really takes effect.
- Netduma-FraserDec 23, 2022NetDuma PartnerYes as far as I can see, if you want to limit Bandwidth overall then use Congestion Control - this is the main tool to eliminate lag/bufferbloat. If you want to assign bandwidth as a hard limit you'll need to disable share excess but all devices will then be hard limited to the allocation of the available bandwidth. If QoS is working then you may not notice it at all as it will be keeping your connection stable, preventing lag should any devices download when gaming etc. If you want to learn more I'd recommend having a look at our optimal settings guides: https://support.netduma.com/en/support/solutions/folders/16000090646