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XR1000 Upload
Hello I'm hoping someone can help/point me in the right direction. For about a month now, I've been receiving high upload ping, whilst underload. My hit registration in-game has been really poor in ...
- In most cases like yours it'll be due to PPPoE, disable bridge mode on your ISP router, have it handle PPPoE instead, put the XR WAN IP in its DMZ instead then see if it works as expected
If your seeing same issues with ISP modem, then you'll need to make contact with the ISP and them them check everything up to there modem.
I'd use pingplotter.com app with your wired PC connected to there modem router and run some tests and show them any results along with what you collected already.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
Also, If your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
Try option #2 first...
Get the signal up to the modem in good condition, then connect up the XR router.
Thanks for the reply.
Yeah I have replaced all cables and even got a new ISP router supplied.
I have the ISP supplied router in Bridge Mode to avoid double NAT.
Unless anyone else has any suggestions, going to the ISP to run tests is the way forward. Just didn't know if it was a known issue due to weird upload/download test results I showed.
Show them the results since it's happening with there stuff. Once it's resolved there, then you should be good to go with the XR. Any router connected to a ISP modem depends on good signal at the modem.
- Are you using PPPoE/VLAN/IPv6 by any chance?
- Yes I am - PPPoE. I have been since before the issue started though