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Forum Discussion
Xr1000 V2 having DNS issues and unable to connect to websites
I just bought this router and i am having some series issues. I have updated to the latest firmware and did all the suggested things. Is anyone else having these issues and has anyone fixed it? I ha...
ISP is Virgin Media (VM) in the UK.
To recap.
1. The XR1000V2 was purchased last June (2024) and has been working pretty well, with one exception: I was always unable to log on to the admin pages from my PC (having given it the requisite four minutes waiting time), unless first rebooting the NH. I could then access the admin pages for a couple of days, before it wouldn't load. However, I was always able to access the pages from the NH App on my mobiles). Curious but not a show shopper.
2. About three weeks ago my wife reported that she was getting DNS failures (hence no internet) from her (Ethernetted) Win 11 PC. But her Win 10 laptop was fine when we plugged both into a GS 305 switch sitting on her desk. At this time I had not noticed any outages from my Win 11 PC (ethernet) or iThings (wifi).
3. Our first investigations centred on her PC (which had been working just up to this point). Configuration looked OK. But she reported an increasing frequency of DNS failures, and eventually looked at VM's support pages. They did a test of our connection and decided that we needed a new modem. This duly arrived about a week (and a bit) ago, was duly installed in "modem" mode. This did not solve the issue of the DNS failures and indeed the issue seemed to spread to my PC & iThings! Curiously though, access to the NH admin pages from my PC started working.
4. So it was time for a change. The NH was removed, and the VM Hub4 re-installed in "Modem + router" mode, connecting straight into the Cisco Gigaswitch. And it has been fine ever since. Indeed my wife has reported that "internetting" seems subjectively quicker than before.
5. The next step is to monitor for a few days, then reinstate the Nightwalk (having performed a factory reset).
Was there an automatic update to the NH firmware in the last few weeks? Current version is noted in a previous post
Well, the network has been running for several days on the Virgin Media Hub 4 modem/router.
There have been non of the DNS issues that I was having with the Nighthawk.
Possible reasons:
(a) NH incompatibility with the VM ecosystem, or modems - modems plural, because the issues occurred both with the old "Superhub" and the new "Hub 4".
(b) a "duff" configuration in the NH. I intend to test this by re-installing the NH (Hub 4 in modem mode), having first done a factory reset. But that wont be until next week - daughter visiting this weekend....and if "Dad has broken the internet", then I will be in the doghouse! 😄
(c) failure of the NH, either hardware or firmware (perhaps after the latest cloud update mentioned above).
Anybody know whether Netgear are aware of this issue?
- After looking into it personally a bit more I would say it's highly likely to be a cloud update. As far as I can tell NG have auto updated people to the mentioned firmware version there (we originally completed the DumaOS changes for that a very long time ago) but didn't mention they were doing it and so I think it's trying to use a cloud update it can't use or isn't using the one it should now be using. I've given my findings to the team so it should hopefully be a quick update once they identify the specific cause.
Ok, thx.
As currently the network is running on the VM router, then I have no probs with waiting for a fix - well for a short time anyway 😄 😄 : D
That sounds very plausible and I hope that it does indeed get fixed very soon.
Just fyi, I experienced the issue while still on the older firmware and others above were effected using the latest firmware, in case that matters at all.
If it does turn out to be NetGear's fault, then they really need to take a hard look into how they test and roll out these things as they obviously impact many customers and we've all wasted how many hours and effort troubleshooting something that should have never happened in the first place!
If a CEO of a large corporation brought down or cause their network to lag like they have done, he'd be fired! I've actually seen it happen. They need to be more accountable and for something like this give their customers a direct line to their support even after their products warranty period has expired. Especially if they themselves broke it.
So Far new Router Different company, no issues.
Here also. As the internet is “back up and running” with the Virgin router, I am prepared to wait for a firmware update, before consigning the NH to the recycle bin!
- The team did push an update on Friday which may have fixed this if you'd like to try again
is the update through the router or through the latest firmware update on the forums? Thanks.
- It's a cloud update so you don't need to do anything but give the router a reboot just to ensure it downloads the latest cloud
I'm game....but it's evening over here in Blighty, so it will be later this week. I did however notice that the full download has changed on the website.....
from: XR1000v2-V1.1.0.22_2.1.34_HOTFIX.chk dated 21/06/2024
to: XR1000v2-V1.1.0.22_2.1.34.chk dated 25/02/2025
so it looks like NG have been up to something!
See, this is what both scares and angers me - that NG can remotely effect my router without my knowledge or consent.
I mean yeah it's good IF they're updating urgent security issues I guess, but it's NOT good if/when they fail and cause disruptions in my internet access WITHOUT even notifying me!
Has anybody attempted this “update” yet? And if so, has it resolved the DNS problem?
I just updated to firmware XR1000V2 1.1.0.22_2.1.34 and I had the time out issue not even 15 minutes later.
Problem still exists, and it definitely only happens when using the NetGear XR1000.
