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Forum Discussion
FreddieS
Feb 15, 2025Apprentice
Xr1000 V2 having DNS issues and unable to connect to websites
I just bought this router and i am having some series issues. I have updated to the latest firmware and did all the suggested things. Is anyone else having these issues and has anyone fixed it? I ha...
FURRYe38
Mar 04, 2025Guru - Experienced User
I see you already have a gateway router with the ISP. Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
Try option #2 first...
Another test to try to see if the XR router handles differently would be to configure the XR router for AP mode whlie you using the ISP gateway as a router with it's wifi disable and test for DNS issues.
Remove any other 2ndary routers from the mix as well while testing.
robturpin wrote:
By the way, while I've got some knowledgable folks available, what's the best/proper order to connect the following for both network effeciency and to prevent issues like flooding and loops, etc.?
1. Cable Modem: Xfinity XB8 with 4 gigabit ethernet ports
2. Main Router: either NetGear XR1000v2 or the TP-Link Archer C7 AC1750
3. Main Switch: NetGear GS108 8-port unmanaged switch
4. Second Switch: Generic 5-port unmanaged switch
5. Second Router: Archer AX1800
The reason for two routers is because we have extended family staying in an outbuilding (which is hardwired via a single outdoor rated CAT8 130' cable) and they have their own private network (running through my main router and assigned an IP from it), and the second switch is to "split" that CAT8 feed line to their router and my external NetGear ReadyNAS Ultra.
Thanks for your wisdom!
MrGrumpy
Mar 04, 2025Star
How will I know that this latest cloud update has been installed? The current version is as reported above, XR1000v2-V1.1.0.22_2.1.34.
I presume the NH will report a different version to the above?
When I do try it out, I will be configuring the Virgin media box in ‘modem” mode (I.e. no router functions or WiFi) and the NH in router This will replicate the configuration as from last June to four weeks ago.
- Netduma-FraserMar 04, 2025NetDuma PartnerThat's the firmware version not the cloud version, the cloud version isn't stated on the interface but you will have it by now