XR1000

Question

My nighthawk XR1000 keeps getting disconnected from my modem i’m running an arris surfboard along with 800mbps speed it does this frequently when i log into the app or go online it says “connection: offline” does anyone know why

plemans · Answer

what arris surfboard is it?&nbsp;How frequently is it happening?&nbsp;Does it happen to all devices or only 1?Happen to just wireless devices? or both wired and wireless?

testrada1542 · Answer

it’s an arris surfboard sb8200 and the devices don’t disconnect. the actual router displays that the connection is offline it usually happens towards the end/beginning of months and it’s both hardwire and wifi

plemans · Answer

are you using port aggregation on the sb8200?i've got one I've tested on xfinity with a couple routers and it wasn't stable using its port aggregation

testrada1542 · Answer

honestly i’m not too sure i’m still a novice when it comes to things like this. i’ve only had the nighthawk for about 3-4 months.

Netduma-Fraser · Answer

Just to clarify, the issue is just that the router says it doesn't have a connection but devices still have internet? If you open Command Prompt on a PC when this happens and type ipconfig and press enter does the gateway say 192.168.1.1 or something else?

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XR1000

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