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XR1000+CM2000 Latency issues/Rubberbanding several times a day. Everyday.
Models: AX5400 WiFi Gaming Router (XR1000) v. 1.0.0.64_1.0.49 & DOCSIS 3.1 Cable Modem (CM2000) I have been suffering from a weird issue with latency which has shown sporadic packet loss of 100...
Ok so couple of items on the CM2000 modem that you need to get the ISP to correct:
1. Power levels are WAY TOO LOW and all over the place:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
2. The ISP needs to review the Event log and resolve any Critical, Errors seen here.
3. The modems Correctables and Un_Correctables should be all zero on all channels. There is a boat load.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do. Should help with the correct and un-correctables.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Thanks for your help Furry!
I have currently a Cat5E connecting my modem to my router. Does it really make that much of a difference?
RG6 Coax is working fine, no damage.
No Amps, Attenuators or Splitters, as they were removed last time the tech visited.
No damage or kings or moisture in the lines [At least the ones i can see]
Connector ends are fine, no foil out of place, no loose or cheap connections, no corrosion.
Modem gets reset more than a few times a week due to our constant issues but we always keep it off for at least 1minute.
Also those articles are great! The duckware one sounds VERY familiar but I hope i dont have to get 8 more tech visits before I fix my issues...as we are the last house in this condo section to get connection, I'm hoping we're not getting all the interference that post was talking about.
Uhm, I am sorry but my event log and connection status post keeps getting erased. No idea why.
Suggestions?
- If it's getting erased that would indicate that the router might be rebooting. If you access quickly after the disconnect does anything appear in the log that you can provide?
Oh nono the post gets erased, I have two notepads with the information at hand, but every time i post em they just disappear. Done it three[edit:four] times already.
