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Forum Discussion
XR1000v2 Random ping spikes at modem AND router, while wired?
I have been seeing ping spikes for months and have been going back and forth with visits from my ISP trying to "solve" the problem and nothing they do seems to actually fix it. They have replaced ...
Thanks for the thorough information, it does kind of rule out most things, you said the issue has been going back months, do you recall anything that may have changed when that started? E.g. getting a new modem, even roadworks outside etc?
Nothing in particular I would say, at least not on our end, it's mostly been a lot of things trying to solve it and nothing does. Way back at the end of 2023 I bought a different set of a new modem and router just to finally get away from the one our ISP gave us that was a modem/router all-in-one but they lock out control over the webpage access.
So at the time I was seeing the problems on those, and when I started researching it it turns out that modem was part of the Intel chipset defect which I thought maybe was the cause, and separately when I was running a bufferbloat test it came back as possibly being effected so I thought the router wasn't good either and could have been interferring with any kind of gaming.
This is why this past year 2024 Black Friday I decided to spend more money and get what I thought was better stuff with new Netgear modem to get off the Intel defect and a new router to hopefully fix the bufferbloat.
But I'm still seeing these random spikes as a problem even after getting all that. Then I started calling my ISP again. First time they came and replaced a box outside cause it was completely broken with the cover falling off and the cables and connections were corroded so the guy replaced all that. The problem wasn't fixed. Next time they said a line was bad at the other box, replaced it and still had the problem. Then the third time today they replaced the line coming to the house and the problem still happened, so their last guess was the coax in the wall.
However, I can see that right now at 4am which is crazy early for me I'm doing pingplotter and the problem isn't happening at all, which really just makes the whole situation more weird. Even though everyone is asleep since they are home their devices would at least be on the network. Whereas when I test it around 11am-12pm in the afternoon no one else is around and yet it is way worse as you could see.
Since it isn't happening now at 4am, that tells me it is probably not the coax cable in the wall since it's obviously working fine. It's like the connection is somehow getting throttled or altered even in the afternoon with no one around and then it magically works at zombie hours like 3am-4am with no real issue. But what also doesn't make sense is that I would see the spikes when directly connected and just pinging between the PC/Router or PC/modem so I don't know how any throttling would even be happening.
I've attached a new pingplotter just from now at 4am where you can see it's not happening as severely if at all unlike previously. I'm just entirely confused at this point for what is causing it.
- I think honestly at this point it has to be the ISP, either to do with the way they're routing you, poor management of their network or something else so if it was me in this position and I had the option I would change ISP
I don't know if it will help identify the problem but I've attached a screenshot of the modem log. Not sure what I can tell them to point towards the problem if this is something they should already be seeing. Or at least a way to tell if it IS the coax cable in the walls but again that doesn't make sense if it works fine much later at night.
- It's definitely worth sending that to them and seeing what they say, if they're unable to resolve then I would highly suggest changing IPs
