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XR1000v2 Randomly Loses Internet, requires reboot
Twice in the last two days this has occurred. My router will stop providing internet access to all devices, wired and wireless. Restarting the router via the power button restores access. My ...
Does the Internet LED on top turn AMBER when this happens?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Has a factory reset and setup from scratch been performed since last FW update?
- It does not, the internet LED remains white. The router simply becomes unresponsive to clients although it can still be pinged.
- I'm using Shielded CAT 8 from modem to router
- My Modem is a Netgear Nighthawk CM1200
- I purchased the router maybe 1 month ago. It was already factory reset and then I updated the firmware to the latest
What devices do you have all connected to it?
What is the default DHCP IP address pool range now? I recommend using .100 thru .200.
How is the WiFi settings configured? Basic and Advanced menus please.
Can you please post the following from the CM modem:
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerBe sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-messageI'm using 192.168.0.21-254. I dont use any DHCP reservations, nor would an IP conflict cause my entire network to lock up;
Also keep in mind this impacted both wireless and wired clients.
My last lock up occured around 9:10am CST. Looking at my modem logs which i believe are in UTC, i do not see any events around that time.
Cable Connection Stats (Keep in mind i did not have to restart modem to resolve issue):