NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR1000v2 running V1.1.0.22
Hi our home network was working well around 09:00 we all went out, on returning we had no WIFI signal, but use devices attached by CT5, no strange entries in the log, so we restarted the router, WIFI...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What channel configurations are currently set on the router?
How many devices are connected to the router?
Has a factory reset and setup from scratch been performed since last FW update?
What is CT5?
The router is connected to a GIGACLEAR fibre connection via there own Grandstream box.
There was no issue with connecting to the web using a PC connected via CAT5 cable, and there was also no issue viewing the setup of the router using the same PC or viewing the LOG which showed nothing out of usual the log did show the connecting of the PC and allocating its IP address, nothing was showing about the Phones trying to obtain access either by allocating an IP address or showing that it would not give an IP address to them.
Both the 2.4 and the 5 WiFis are set the the same names and the 5 is set on channel 44 and the 2 is set to auto with Enable 20/40 MHz Coexistence ticked.
The last Firmware update was performed nearly a year a go and the device was factory reset then and the configuration was typed in and has worked for since then.
There are three CAT5 devices one Pc one laptop and one access point, which goes to the other end of the house
CT5 was my miss type meaning CAT5 cable.
Is there a router and wifi at the ONT or this Grandstream box at all?
Be sure your using a good quality LAN cable between the modem and router. CAT6 UTP is recommended.
Try setting wifi channels to 1 and 40.
Try disabling 20/40Mhz Coexistence.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-messageMaybe try another factory reset as well.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-routerThe Grandstream box only has a cat5 cable socket and a phone socket ( as we have Voice over IP telephone service as well and the cable between the Grandstream and the router is the cable supplied by Negear which arrived with the router. and the phone line was still up and working at the time of the problem but then again the phone can reset itself if there is a problem at the ISP end so one never knows what happened earlier in the day.
- If you're using the MAC access control then if you have private/random addresses on for the WiFi on individual devices then that will prevent them connecting as the MAC addresses will change each time they connect. Disable MAC access control, then disable the private/random addresses in the specific devices wifi settings, reboot the router then you can set MAC access control again
