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Forum Discussion
agqasem
Jan 23, 2021Aspirant
XR300 — Nighthawk Pro Gaming Router disconnects alot
hi my router keeps disconnecting throughtout the day for like 30 second every hour or so. i have tried factory resetting ( it made it worse imo). i have updated to the latest firmware and I feel lik...
agqasem
Jan 26, 2021Aspirant
both wired and wireless disconnect
I can access the interface when it happens
the connect comes back on its own after 1 min or so
Netduma-Fraser
Jan 26, 2021NetDuma Partner
What is your exact physical setup? What is the XR connected to and what is the model of that modem/router?
- agqasemJan 27, 2021AspirantIts connected through a wire to a router provided by the Service provider. From doing my own research this seems to be a problem with netgear routers from a really long time ago with no actual solution.
- Netduma-LiamJan 27, 2021NetDuma Partner
OK great, do you know the model of the ISP modem/router?
We have seen similar issues to this in the past, unfortunately the solution seems to vary case-to-case so we still need to go through these troubleshooting steps to see how it can be resolved.