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Forum Discussion

tomjacob's avatar
tomjacob
Aspirant
Apr 05, 2020

XR300 cannot replace ISP modem / router

Hi there, I have an XR300, Factory Reset, updated firmware. I am in New Zealand and trying to user the XR300 to replace the router provided by ISP. I followed the steps from ISP, as per this page. ...
tomjacob's avatar
tomjacob
Aspirant
May 01, 2020
No. I am still having the same issue. No internet.
I am sure that all thr configs are in place as suggested by my ISP.
JLBaker's avatar
JLBaker
Aspirant
May 01, 2020
I've just fixed mine! Called vodafone and was told the VLAN must be enabled, and that the VLAN ID is 10. Once I enabled that the router rebooted and had the white LED internet light. I also called up netgear and spoke with someone (honestly they weren't much help). They told me to change the router MAC address to be the same as the computers MAC address. I was then put on hold, and I played around with the VLAN setting which fixed the problem. Who is your internet provider?
  • JLBaker's avatar
    JLBaker
    Aspirant
    May 01, 2020
    This is what VLAN setup menu should look like. Apologies for filthy computer screen haha, doesn't get used much.
  • tomjacob's avatar
    tomjacob
    Aspirant
    May 02, 2020
    My ISP is stuff-fibre.
    I have already tried enabling the VLAN.
    The ISP have a help document for netgear routers. I did configure all the settings that are mentioned in them. But still, it doesn't work.