NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
dvnarellano
Mar 28, 2022Aspirant
XR300 Disconnects From Online Games Exactly at 2 hours
Nighthawk Pro Gaming Router XR300\ Firmware is up to date Modem: Netgear CM1000 PC and PS5 Hello, I am reaching out in hopes that someone can propose a solution for my problem. Anytime I a...
dvnarellano
Mar 29, 2022Aspirant
1) When the disconnection occurs, I believe its only the gaming device that loses connection. And it is very quick to reconnect. When it happens, I am still able to chat on discord and PS5 party chat, so I am thinking there might be a momentary disconnect which kicks me from the online game and then it reestablished connection almost immediately.
2) I haven't noticed, but with the disconnections and reconnections being so fast, I don't think I would even notice if I am simply web browsing. I will say that I have never had issues streaming content on my TV. For instance, movies and shows over a two hours period, and I have never been disconnected.
3) I don't believe I am using either QoS or geo-filter at this time. I have tried messing with them in the past to find a remedy, which came to no avail. I think geo-filter is off at the moment, as I have no devices added for it to apply to. As for QoS, I have also tried various options. Currently I have anti-bufferbloat set to "always" and previously it was set to "never" Both options resulted in disconnects. My bandwidth allocation is currently set to even across all devices. I have even tried setting 100% allocation to whichever gaming device I was using at the time, and this did not fix the problem, so I changed it back to being even. I don't have any devices set up for Traffic Prioritization, but have previously tried adding both my PS5 and PC, which did not fix the issue either.
Thank you for your help. Please let me know if there are other options available to me, thank you!
Netduma-Fraser
Mar 29, 2022NetDuma Partner
Thanks for all the information, it's very helpful! Is it any particular games you notice it happen in or is it any game? Could you provide the log from the System Information page when the issue happens and tell us the time it happened? Hopefully there will be an entry in there that we can attribute to the issue