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dvnarellano's avatar
dvnarellano
Aspirant
Mar 28, 2022

XR300 Disconnects From Online Games Exactly at 2 hours

Nighthawk Pro Gaming Router XR300\ Firmware is up to date Modem: Netgear CM1000 PC and PS5   Hello,   I am reaching out in hopes that someone can propose a solution for my problem. Anytime I a...
dvnarellano's avatar
dvnarellano
Aspirant
Mar 29, 2022

1) I only play two games. One is warzone on PC and the other is FIFA on my PS5. This issue is consistent on both devices and both games.

 

2) Here is the recent logs. I started playing at 1306 and got disconnected at 1504

 

[Remote login] from source , Tuesday, Mar 29,2022 15:07:24
[Remote login] from source , Tuesday, Mar 29,2022 15:06:52
[Remote login] from source , Tuesday, Mar 29,2022 15:06:42
[DHCP IP: (192.168.1.10)] to MAC address AE:08:7D:F4:5B:AC, Tuesday, Mar 29,2022 15:04:28
[LAN access from remote] from 24.117.24.209:3074 to 192.168.1.7:3074, Tuesday, Mar 29,2022 13:06:21
[LAN access from remote] from 185.34.107.129:3075 to 192.168.1.7:3074, Tuesday, Mar 29,2022 13:01:39
[Time synchronized with NTP server] Tuesday, Mar 29,2022 12:44:32
[Internet connected] IP address: 68.7.43.253, Tuesday, Mar 29,2022 12:44:32
[DHCP IP: (192.168.1.2)] to MAC address 58:D9:D5:E7:1C:BD, Tuesday, Mar 29,2022 12:29:17
[Remote login] from source , Tuesday, Mar 29,2022 12:09:20
[Remote login] from source , Tuesday, Mar 29,2022 12:08:49
[Remote login] from source , Tuesday, Mar 29,2022 12:08:18
[Remote login] from source , Tuesday, Mar 29,2022 12:07:45
[Remote login] from source , Tuesday, Mar 29,2022 12:07:31
[DHCP IP: (192.168.1.9)] to MAC address E2:CF:97:AC:81:8B, Tuesday, Mar 29,2022 12:01:07
[DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Tuesday, Mar 29,2022 10:39:24
[DHCP IP: (192.168.1.6)] to MAC address 26:12:FD:8D:99:1A, Tuesday, Mar 29,2022 10:31:19
[DHCP IP: (192.168.1.8)] to MAC address D6:8A:D1:07:69:72, Tuesday, Mar 29,2022 10:24:33
[DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Tuesday, Mar 29,2022 10:16:58
[LAN access from remote] from 185.34.107.129:3075 to 192.168.1.7:3074, Tuesday, Mar 29,2022 10:14:10
[UPnP set event: Public_UPNP_C3] from source 192.168.1.7, Tuesday, Mar 29,2022 10:14:07
[Remote login] from source , Tuesday, Mar 29,2022 10:08:02
[Remote login] from source , Tuesday, Mar 29,2022 10:01:42
[Remote login] from source , Tuesday, Mar 29,2022 10:01:12
[Remote login] from source , Tuesday, Mar 29,2022 10:01:00
[Remote login] from source , Tuesday, Mar 29,2022 10:00:50
[DHCP IP: (192.168.1.7)] to MAC address 18:C0:4D:0D:80:77, Tuesday, Mar 29,2022 10:00:13
[DHCP IP: (192.168.1.4)] to MAC address A0:78:17:88:E4:0C, Tuesday, Mar 29,2022 09:36:50
[DHCP IP: (192.168.1.6)] to MAC address 26:12:FD:8D:99:1A, Tuesday, Mar 29,2022 08:48:07
[DHCP IP: (192.168.1.5)] to MAC address D6:8A:D1:07:69:72, Tuesday, Mar 29,2022 00:45:31
[DHCP IP: (192.168.1.4)] to MAC address A0:78:17:88:E4:0C, Tuesday, Mar 29,2022 00:45:07
[Internet connected] IP address: 68.7.43.253, Tuesday, Mar 29,2022 00:44:32
[Time synchronized with NTP server] Tuesday, Mar 29,2022 00:44:31
[DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Tuesday, Aug 08,2023 02:57:52
[DHCP IP: (192.168.1.2)] to MAC address 58:D9:D5:E7:1C:BD, Tuesday, Aug 08,2023 02:57:10
[Internet disconnected] Tuesday, Aug 08,2023 02:57:09
[Initialized, firmware version: V1.0.3.72_10.3.55] Tuesday, Aug 08,2023 02:57:03

Netduma-Liam's avatar
Netduma-Liam
NetDuma Partner
Mar 30, 2022

Could you please go to the XR Settings -> Setup -> LAN Setup and change the DHCP starting IP address to 192.168.1.100.

 

Then, add IP address reservations for both your PC and your PS5. Make sure you reserve them IP addresses that are outside of the DHCP range (192.168.1.2-99).

 

Save those settings and maybe reboot the PC and PS5 to make sure they're getting their new IP, then let us know if you're still having the issue.

  • dvnarellano's avatar
    dvnarellano
    Aspirant
    Mar 30, 2022

    Thank you for your help, I am going to apply these changes. Just one question (sorry for my confusion), when you say "outside" the range, the range is currently 192.168.1.100 - 192.168.1.254, so I should go below 100 or above 254 correct? I'm pretty sure that's what you meant, but I am trying to clarify to make sure I don't screw it up on my end and report back with negative results. Thank you again for all your help.

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Mar 30, 2022
      You can't go above 254 so yes below 100 would make it outside the range, let us know how you get on!
      • dvnarellano's avatar
        dvnarellano
        Aspirant
        Mar 30, 2022

        I set my pc to 99, and the problem occurred again (exactly at 2 hours). Below is the log. For some reason the times aren't accurate. Its only 10am here in southern California but the log is reading 7 hours ahead. The disconnect happened at 10:47am (but the log equivalent would be 1747) and even though I don't know how to read the logs, I dont see anything around that time indicating a disconnect.

         

        [Remote login] from source , Wednesday, Mar 30,2022 17:49:33
        [Remote login] from source , Wednesday, Mar 30,2022 17:49:02
        [Remote login] from source , Wednesday, Mar 30,2022 17:48:31
        [Remote login] from source , Wednesday, Mar 30,2022 17:47:54
        [DHCP IP: (192.168.1.105)] to MAC address 82:A2:EE:BC:A1:DC, Wednesday, Mar 30,2022 16:55:17
        [DHCP IP: (192.168.1.104)] to MAC address A0:CC:2B:AA:52:D0, Wednesday, Mar 30,2022 15:41:28
        [Remote login] from source , Wednesday, Mar 30,2022 15:30:48
        [DHCP IP: (192.168.1.103)] to MAC address E2:CF:97:AC:81:8B, Wednesday, Mar 30,2022 15:30:42
        [Remote login] from source , Wednesday, Mar 30,2022 15:30:20
        [DHCP IP: (192.168.1.102)] to MAC address 58:D9:D5:E7:1C:BD, Wednesday, Mar 30,2022 15:30:02
        [DHCP IP: (192.168.1.100)] to MAC address D6:8A:D1:07:69:72, Wednesday, Mar 30,2022 15:29:59
        [Internet connected] IP address: 68.7.43.253, Wednesday, Mar 30,2022 15:29:24
        [Time synchronized with NTP server] Wednesday, Mar 30,2022 15:29:23
        [Internet disconnected] Tuesday, Jan 04,2022 01:22:00
        [Initialized, firmware version: V1.0.3.72_10.3.55] Wednesday, Mar 30,2022 15:29:20
        [Remote login] from source , Wednesday, Mar 30,2022 15:28:31
        [Remote login] from source , Wednesday, Mar 30,2022 15:28:16
        [DHCP IP: (192.168.1.104)] to MAC address A0:CC:2B:AA:52:D0, Wednesday, Mar 30,2022 15:26:28
        [DHCP IP: (192.168.1.103)] to MAC address E2:CF:97:AC:81:8B, Wednesday, Mar 30,2022 15:25:53
        [Remote login] from source , Wednesday, Mar 30,2022 15:25:09
        [DHCP IP: (192.168.1.102)] to MAC address 58:D9:D5:E7:1C:BD, Wednesday, Mar 30,2022 15:24:47
        [Remote login] from source , Wednesday, Mar 30,2022 15:24:35
        [Remote login] from source , Wednesday, Mar 30,2022 15:24:13
        [DHCP IP: (192.168.1.101)] to MAC address 18:C0:4D:0D:80:77, Wednesday, Mar 30,2022 15:24:07
        [Internet connected] IP address: 68.7.43.253, Wednesday, Mar 30,2022 15:23:40
        [Time synchronized with NTP server] Wednesday, Mar 30,2022 15:23:40
        [DHCP IP: (192.168.1.101)] to MAC address 18:C0:4D:0D:80:77, Tuesday, Jan 04,2022 01:22:00
        [Internet disconnected] Tuesday, Jan 04,2022 01:22:00
        [DHCP IP: (192.168.1.100)] to MAC address D6:8A:D1:07:69:72, Wednesday, Mar 30,2022 15:23:36
        [Initialized, firmware version: V1.0.3.72_10.3.55] Wednesday, Mar 30,2022 15:23:36
        [Remote login] from source , Wednesday, Mar 30,2022 15:22:54
        [Remote login] from source , Wednesday, Mar 30,2022 15:22:18
        [Remote login] from source , Wednesday, Mar 30,2022 15:21:06
        [Remote login] from source , Wednesday, Mar 30,2022 15:20:28
        [Remote login] from source , Wednesday, Mar 30,2022 15:20:16
        [Remote login] from source , Wednesday, Mar 30,2022 15:20:06
        [DHCP IP: (192.168.1.8)] to MAC address D6:8A:D1:07:69:72, Wednesday, Mar 30,2022 14:48:19
        [Time synchronized with NTP server] Wednesday, Mar 30,2022 12:33:34
        [Internet connected] IP address: 68.7.43.253, Wednesday, Mar 30,2022 12:33:34
        [DHCP IP: (192.168.1.4)] to MAC address A0:78:17:88:E4:0C, Wednesday, Mar 30,2022 12:04:30
        [DHCP IP: (192.168.1.7)] to MAC address 18:C0:4D:0D:80:77, Wednesday, Mar 30,2022 11:58:21
        [Time synchronized with NTP server] Wednesday, Mar 30,2022 08:44:33
        [Internet connected] IP address: 68.7.43.253, Wednesday, Mar 30,2022 08:44:32
        [DHCP IP: (192.168.1.2)] to MAC address 58:D9:D5:E7:1C:BD, Wednesday, Mar 30,2022 08:29:18
        [DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Wednesday, Mar 30,2022 08:26:55
        [DHCP IP: (192.168.1.9)] to MAC address E2:CF:97:AC:81:8B, Wednesday, Mar 30,2022 04:37:14
        [DHCP IP: (192.168.1.8)] to MAC address D6:8A:D1:07:69:72, Wednesday, Mar 30,2022 02:48:08
        [DHCP IP: (192.168.1.10)] to MAC address AE:08:7D:F4:5B:AC, Wednesday, Mar 30,2022 02:04:10
        [DHCP IP: (192.168.1.11)] to MAC address 40:2F:86:A7:D1:4E, Wednesday, Mar 30,2022 00:13:26
        [DHCP IP: (192.168.1.7)] to MAC address 18:C0:4D:0D:80:77, Tuesday, Mar 29,2022 23:58:20
        [DHCP IP: (192.168.1.4)] to MAC address A0:78:17:88:E4:0C, Tuesday, Mar 29,2022 23:55:09
        [LAN access from remote] from 24.117.24.209:3074 to 192.168.1.7:3074, Tuesday, Mar 29,2022 23:11:55
        [DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Tuesday, Mar 29,2022 23:10:47
        [LAN access from remote] from 185.34.107.129:3075 to 192.168.1.7:3074, Tuesday, Mar 29,2022 23:10:07
        [Remote login] from source , Tuesday, Mar 29,2022 23:08:57
        [Remote login] from source , Tuesday, Mar 29,2022 23:08:26
        [Remote login] from source , Tuesday, Mar 29,2022 23:07:55
        [Remote login] from source , Tuesday, Mar 29,2022 23:07:24
        [Remote login] from source , Tuesday, Mar 29,2022 23:06:52
        [Remote login] from source , Tuesday, Mar 29,2022 23:06:42
        [DHCP IP: (192.168.1.10)] to MAC address AE:08:7D:F4:5B:AC, Tuesday, Mar 29,2022 23:04:28
        [LAN access from remote] from 24.117.24.209:3074 to 192.168.1.7:3074, Tuesday, Mar 29,2022 21:06:21
        [LAN access from remote] from 185.34.107.129:3075 to 192.168.1.7:3074, Tuesday, Mar 29,2022 21:01:39
        [Time synchronized with NTP server] Tuesday, Mar 29,2022 20:44:32
        [Internet connected] IP address: 68.7.43.253, Tuesday, Mar 29,2022 20:44:32
        [DHCP IP: (192.168.1.2)] to MAC address 58:D9:D5:E7:1C:BD, Tuesday, Mar 29,2022 20:29:17
        [Remote login] from source , Tuesday, Mar 29,2022 20:09:20
        [Remote login] from source , Tuesday, Mar 29,2022 20:08:49
        [Remote login] from source , Tuesday, Mar 29,2022 20:08:18
        [Remote login] from source , Tuesday, Mar 29,2022 20:07:45
        [Remote login] from source , Tuesday, Mar 29,2022 20:07:31
        [DHCP IP: (192.168.1.9)] to MAC address E2:CF:97:AC:81:8B, Tuesday, Mar 29,2022 20:01:07
        [DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Tuesday, Mar 29,2022 18:39:24
        [DHCP IP: (192.168.1.6)] to MAC address 26:12:FD:8D:99:1A, Tuesday, Mar 29,2022 18:31:19
        [DHCP IP: (192.168.1.8)] to MAC address D6:8A:D1:07:69:72, Tuesday, Mar 29,2022 18:24:33
        [DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Tuesday, Mar 29,2022 18:16:58
        [LAN access from remote] from 185.34.107.129:3075 to 192.168.1.7:3074, Tuesday, Mar 29,2022 18:14:10
        [UPnP set event: Public_UPNP_C3] from source 192.168.1.7, Tuesday, Mar 29,2022 18:14:07
        [Remote login] from source , Tuesday, Mar 29,2022 18:08:02
        [Remote login] from source , Tuesday, Mar 29,2022 18:01:42
        [Remote login] from source , Tuesday, Mar 29,2022 18:01:12
        [Remote login] from source , Tuesday, Mar 29,2022 18:01:00
        [Remote login] from source , Tuesday, Mar 29,2022 18:00:50
        [DHCP IP: (192.168.1.7)] to MAC address 18:C0:4D:0D:80:77, Tuesday, Mar 29,2022 18:00:13
        [DHCP IP: (192.168.1.4)] to MAC address A0:78:17:88:E4:0C, Tuesday, Mar 29,2022 17:36:50
        [DHCP IP: (192.168.1.6)] to MAC address 26:12:FD:8D:99:1A, Tuesday, Mar 29,2022 16:48:07
        [DHCP IP: (192.168.1.5)] to MAC address D6:8A:D1:07:69:72, Tuesday, Mar 29,2022 08:45:31
        [DHCP IP: (192.168.1.4)] to MAC address A0:78:17:88:E4:0C, Tuesday, Mar 29,2022 08:45:07
        [Internet connected] IP address: 68.7.43.253, Tuesday, Mar 29,2022 08:44:32
        [Time synchronized with NTP server] Tuesday, Mar 29,2022 08:44:31
        [DHCP IP: (192.168.1.3)] to MAC address A0:CC:2B:AA:52:D0, Tuesday, Aug 08,2023 10:57:52
        [DHCP IP: (192.168.1.2)] to MAC address 58:D9:D5:E7:1C:BD, Tuesday, Aug 08,2023 10:57:10
        [Internet disconnected] Tuesday, Aug 08,2023 10:57:09
        [Initialized, firmware version: V1.0.3.72_10.3.55] Tuesday, Aug 08,2023 10:57:03