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Forum Discussion

TaZ4444's avatar
TaZ4444
Guide
Feb 26, 2020
Solved

XR300 Poor Speeds

Hi, I've read quite a few "slow speed" threads on here, and tried some of the various tips that were suggested in them but none seem to make a difference. In the other threads I saw a lot of people a...
  • Netduma-Fraser's avatar
    Netduma-Fraser
    Feb 26, 2020
    In Internet Setup change the MAC address of the router to the MAC address of your previous router. Also did you disable QoS from the Anti-Bufferbloat menu where you enter your speeds in? I wasn't sure if that was what you were referring to.
TaZ4444's avatar
TaZ4444
Guide
Feb 26, 2020
Hi, appreciate your response. And I'll try the pc straight into the modem (didn't know you could do that) but regardless of complexity I was getting my expected speeds with the ISP router, but not with the xr300 in its place and everything else the same. I have swapped the xr300 back to the ISP router (again with everything else EXACTLY the same) and my speeds go straight back up. So the issue is most definitely with the xr300

I will also try a factory reset and leave settings as default. Although that's what they were to start with and I only played with settings to get my speeds back up
plemans's avatar
plemans
Guru - Experienced User
Feb 26, 2020

I'd also try re-installing the firmware. A factory reset only removes the settings, it doesn't re-install firmware. If something wasn't installed correctly or was corrupt, a reset won't fix that. 

  • TaZ4444's avatar
    TaZ4444
    Guide
    Feb 26, 2020
    Ok cool, I'll try that as well. Thanks for the ideas. I'm in work ATM so will give them a go when I get home and report back
    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Feb 26, 2020
      In Internet Setup change the MAC address of the router to the MAC address of your previous router. Also did you disable QoS from the Anti-Bufferbloat menu where you enter your speeds in? I wasn't sure if that was what you were referring to.
      • TaZ4444's avatar
        TaZ4444
        Guide
        Feb 26, 2020
        Hi Fraser, yeah in the anti-bufferbloat section, is there another way to turn it off?

        Also how do I find out what the Mac address for my old router is. Will this be a case of plugging the ISP router back in and login to it?

        Many thanks for all replies, only 4 hours of work left then j can give some of these things a go