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Forum Discussion
Toolguns
Sep 01, 2019Aspirant
XR450 Nighthawk - Slower speeds than my default Spectrum Modem?
I'm having issues with internet speeds using my new XR450 Nighthawk Router and would like some help in figuring out what is happening. 1. First time I installed it and configured through DUMAS,...
- Sep 17, 2019Even more so I think this is due to your PC ethernet adapter, I'd even suggest perhaps replacing this (if possible) or finding a 1gps USB to ethernet adapter and testing with that (could take back for refund if it doesn't work) and see if that is the cause. The only device this is happening on is that one so that is where I would look first. You can get higher than you pay for sometimes, depends on the demand in the area usually. Yes possible their modem locked speeds down as well.
Netduma_Alex
Sep 02, 2019NetDuma Partner
Have you got an ethernet switch hanging around? If so you could try putting that in between the XR450 and your ethernet devices. I've heard that can help. It sounds like it could be a defective unit, but I have heard of this problem before. What have you got the XR450 connected to upstream? There might be a link between everybody this is happening to such as not using a dedicated modem upstream.
- ToolgunsSep 02, 2019Aspirant
Hi Alex,
I do not have an ethernet switch handy...I don't know what you mean by connected to upstream, i just did the same as my last router and plugged modem into the internet ethernet on the xr450. I see a lot of posts of this similar issue, not sure what to do next.
- FURRYe38Sep 02, 2019Guru - Experienced User
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?My XR450 is working and getting to spec speed on a 200/10 cable connection. C7800 modem in bridge mode.
- ToolgunsSep 02, 2019Aspirant
Firmware version XR450 V2.3.2.56
Modem shows: "Hitron Technologies" Model# E31N2V1
I talked to a Spectrum "Internet Specialist" and he says my modem should go into Bridge mode automatically when plugging in the router.
Testing using Megapath Speed Test Plus:
I'm getting acceptable ping/jitter latency scores when plugged in through modem only...
When using the XR450 My tests are very strange(I'm in LA area), LA Servers when testing speed using the router I get crazy amounts of Jitter sometimes 100ms and 80-100 ping? The funny thing is I change over to San Jose and Phoenix servers tests and the Jitter is better, ping is better, but the download speeds are still terrible compared to my modem. On the other hand, no issues when using the Modem... None of these issues exist when I test through my Spectrum modem, only when using the router.
I can totally feel and tell the difference in gaming too (regarding the above on Modem vs Router configuration)I really don't want to RMA unit if I don't have to, Newegg.com doesn't want to accept the Division 2(game code) and will make me keep it even though I haven't redeemed the code, so instead of me getting my full refund, they will keep $60.00 of it + restock/shipping... I have about 27 days to get this figured out, otherwise I do need to go ahead with the Return.
Any suggestions?