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Forum Discussion
Toolguns
Sep 01, 2019Aspirant
XR450 Nighthawk - Slower speeds than my default Spectrum Modem?
I'm having issues with internet speeds using my new XR450 Nighthawk Router and would like some help in figuring out what is happening. 1. First time I installed it and configured through DUMAS,...
- Sep 17, 2019Even more so I think this is due to your PC ethernet adapter, I'd even suggest perhaps replacing this (if possible) or finding a 1gps USB to ethernet adapter and testing with that (could take back for refund if it doesn't work) and see if that is the cause. The only device this is happening on is that one so that is where I would look first. You can get higher than you pay for sometimes, depends on the demand in the area usually. Yes possible their modem locked speeds down as well.
FURRYe38
Sep 11, 2019Guru - Experienced User
What actually are you paying for from your ISP UP and Down?
Try a different wired PC at the ISP modem then with the XR router online.
You should not be seeing or wont be seeing anything 60Gbps. Thats not even supported nor will you see anthing like that. Current LAN wired max speeds is around 900Mbps +-.
Toolguns
Sep 12, 2019Aspirant
AJust downloaded the Intel ProSet Adapter Configuration Utility, my Ethernet Adapter is the I219-V. (Motherboard is Asus Apex IX, supposed to be gigabit ethernet capable)
Ran Connection Test: Connection Status Passed
Cable Link Status: FAILED:
"Link speed: 100Mbps. The link partner is not capable of higher speeds."
Still gives me no clarity on why via wired Modem with CM600 (On my Windows 10 PC) I get full 100MBPS Down and 10 UP that I'm paying for, versus XR450 Router only seeing 60GBPS Down and 10 UP.
This issue is only occuring on my Windows 10 PC... I just hardwired my Playstation 4 and it's showing download speeds of 200MBPS with the XR450, I don't understand why the sudden increase in internet speeds, maybe my ISP thinks I have a higher tier of internet now because of my newly acuired CM600 modem or a bug of some kind?
Whatever the case may be, All my other devices including WiFi and Ethernet(Except my Windows 10 PC) seem to be fine with the XR450:
Cell Phone via WiFi = 230-250 MBPS
Playstation 4 via Ethernet = 200 MBPS
Windows 10 PC via Ethernet = 60 MBPS
I've checked all drivers and they're up do date according to Windows 10 and the Intel Adapter Configuration Utility.
- FURRYe38Sep 12, 2019Guru - Experienced User
"Router only seeing 60GBPS Down" The router is incapable of seeing anything ##GBPS. Only Mbps speeds will be seen here.
Swap Lan cables.Try a different LAN adapter in the PC.
If the Windows PC seems to be the only device exhibiting this issue and others are not, this would be a PC issue that you need to look into more.
Good Luck.
- Netduma-FraserSep 12, 2019NetDuma PartnerCheck the ethernet adapter settings on the PC, you may need to change them to allow more than 100mbps.
- ToolgunsSep 17, 2019Aspirant
I think I may have figured out what the problem might be, but I guess I'll never know unless I upgrade my Internet Speed with Spectrum... (Something I realistically don't need right now)
The plan I'm paying for with my ISP is 100MBPS Down / 10MBPS UP...I checked the Ethernet settings and tried changing to 1.0GBPS but Ethernet won't work, I suppose it's because I'm paying for the cheaper plan and Network won't accept the connection.
The interesting factors that I cannot make any sense of here, maybe you guys can chime in and throw me some ideas as to why this is happening...
1. Modem hardwired to PC, gets exactly 100 MBPS Down and 10 MBPS Down (What I'm paying for with Spectrum), HOWEVER, when XR450 is hardwired to PC I continue to see only 60MBPS and 10MBPS Up, so I am sacrificing 40MPBS of my paid internet plan when using the XR450 with my PC, all other devices have increased internet speeds.
2. After XR450 is setup, my WiFi Speeds are HIGHER at 250MBPS and 12 MBPS UP.
This same test is coming up under PS4 (hardwired), so the only device that is being throttled is my PC for some reason...
3. When checking "Diagnostics" tab on my PC under "Link Speed" it does show my Gateway sucessefully pinged to IP and shows:
"Cable Link Status: PassedThe Adapter is configured to force the speed to a low speed".
Is this because my ISP is telling the adapter to run slower?
I still don't get why Modem tells my network adapter to run at 100MBPS Down, but when the XR450 is in place the Adapter is only downloading at 60MBPS.
Also, how is it possible that I'm getting 200-250MBPS download speeds via WiFi and on my hardwired PS4, how am I getting away with better internet speeds when using the XR450 router when I'm paying Spectrum for a 100MBPS plan?
What I really don't get is why I'm getting away with higher download speeds on my PS4(Hardwired) and on all other devices via wifi, seeing 200MBPS download...Is this a bug of some kind?
It seems like a very weird anomaly, should I be worried that my router is defective and possibly reporting incorrect speeds(is that even possible?), really don't know how to make sense of the increased speeds on WiFi and my hardwired PS4 only while on my Windows PC i get almost half of the download speeds I'm supposed to get, I'm completely lost on this one.
Now that I think of it, the 200MBPS increase didn't occur until I upgraded my modem to the CM600... (While I was using Spectrum's Modem I was seeing 100MBPS)
So maybe that is the factor in the increased speeds? - Netduma-FraserSep 17, 2019NetDuma PartnerEven more so I think this is due to your PC ethernet adapter, I'd even suggest perhaps replacing this (if possible) or finding a 1gps USB to ethernet adapter and testing with that (could take back for refund if it doesn't work) and see if that is the cause. The only device this is happening on is that one so that is where I would look first. You can get higher than you pay for sometimes, depends on the demand in the area usually. Yes possible their modem locked speeds down as well.
- FURRYe38Sep 17, 2019Guru - Experienced User
What is the Mfr and model# of this Network adapter in your PC?
What is the Mfr and model# of this PC?
Do you have another PC with a wired GB network card installed to test and compare speeds?I guarantee you'll see what you pay for on a wired connection on the XR500. I get 200/10 with my XR450 on mutliple LAN wired PCs.
Toolguns wrote:I think I may have figured out what the problem might be, but I guess I'll never know unless I upgrade my Internet Speed with Spectrum... (Something I realistically don't need right now)
The plan I'm paying for with my ISP is 100MBPS Down / 10MBPS UP...I checked the Ethernet settings and tried changing to 1.0GBPS but Ethernet won't work, I suppose it's because I'm paying for the cheaper plan and Network won't accept the connection.
The interesting factors that I cannot make any sense of here, maybe you guys can chime in and throw me some ideas as to why this is happening...
1. Modem hardwired to PC, gets exactly 100 MBPS Down and 10 MBPS Down (What I'm paying for with Spectrum), HOWEVER, when XR450 is hardwired to PC I continue to see only 60MBPS and 10MBPS Up, so I am sacrificing 40MPBS of my paid internet plan when using the XR450 with my PC, all other devices have increased internet speeds.
2. After XR450 is setup, my WiFi Speeds are HIGHER at 250MBPS and 12 MBPS UP.
This same test is coming up under PS4 (hardwired), so the only device that is being throttled is my PC for some reason...
3. When checking "Diagnostics" tab on my PC under "Link Speed" it does show my Gateway sucessefully pinged to IP and shows:
"Cable Link Status: PassedThe Adapter is configured to force the speed to a low speed".
Is this because my ISP is telling the adapter to run slower?
I still don't get why Modem tells my network adapter to run at 100MBPS Down, but when the XR450 is in place the Adapter is only downloading at 60MBPS.
Also, how is it possible that I'm getting 200-250MBPS download speeds via WiFi and on my hardwired PS4, how am I getting away with better internet speeds when using the XR450 router when I'm paying Spectrum for a 100MBPS plan?
What I really don't get is why I'm getting away with higher download speeds on my PS4(Hardwired) and on all other devices via wifi, seeing 200MBPS download...Is this a bug of some kind?
It seems like a very weird anomaly, should I be worried that my router is defective and possibly reporting incorrect speeds(is that even possible?), really don't know how to make sense of the increased speeds on WiFi and my hardwired PS4 only while on my Windows PC i get almost half of the download speeds I'm supposed to get, I'm completely lost on this one.
Now that I think of it, the 200MBPS increase didn't occur until I upgraded my modem to the CM600... (While I was using Spectrum's Modem I was seeing 100MBPS)
So maybe that is the factor in the increased speeds? - ToolgunsSep 20, 2019Aspirant
Update!
I went ahead and purchased a 1GPS Ethernet 3.0 USB Adapter and my speed issues are resolved on PC!
Seeing about 235MBPS Down and 12 UP, finally! (Should have listened to you guys earlier and tried the switch)
Thank you for the suggestions to all.
So, I would assume the Ethernet adapter on my motherboard is defective?
I mean, I did a clean install of Windows 10 on the PC and the issue was still remaining after getting all updates done on my PC to current.
Now I wonder if I should even bother taking my computer apart and sending in my motherboard for warranty repair, sounds like a hassle...Oh well.
Thanks again everyone! - FURRYe38Sep 20, 2019Guru - Experienced User
Great news.
Well if you did a clean install of the the PC and used updated drivers for that on board adapter and it still didn't fix it, I would presume that adapter is faulty.
Something to ask the PCs Mfr about and let them know that you did everything including putting in a USB adpapter and that works. If it's under warranty, i would use it.
Please mark your thread as solved so others will know.
Enjoy. :smileywink:
- ToolgunsSep 20, 2019Aspirant
Thanks for the advice... I'm not very PC savvy, but I'll see if my friend that help me build this Gaming PC can make some time for me sometime and we'll see about sending it in for warranty if Asus will take it in...
Question, I marked one of the answers as as the solution.... I'm not sure if that sets the thread as "solved"... I'm new here =)
- FURRYe38Sep 20, 2019Guru - Experienced User
Good, yes check out any kind of warranty as well. I believe ASUS has some after warranty services as well if this is a high end motherboard. Something i'd want to keep maintained.
Yes. It's marked now.
Thank you.ps. if you need more wifi coverage at some point from the XR, the EX7700 does a great job and works well with the XR450. I have two and have great coverage and performance.
- Netduma-FraserSep 21, 2019NetDuma PartnerFantastic to hear that, happy to hear it is solved. Do let us know if you have any further questions!