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Forum Discussion
XR500 - At least once a day I get disconnected. I've tried everything.
XR500 V2.3.2.104-DumaOS3.0-Beta <--- Tried this because I've tried everything else. Windows 10 Wired to PC Spectrum Internet So a few weeks back I started to do more gaming on my PC ...
Is it plugged directly into a wall outlet or to a power extender? If a power extender it can sometimes not get the required power and that could cause a reboot.
It was previously plugged into a UPS, via a short (1ft) power extender. Before I tried downgrading a factory resetting, I switched to plugging it straight into a surge protector (not connected to the UPS)
Also, it was plugged into that power extender and UPS combo for a good 6 months before I experienced any of these problems FWIW.
I mean first things first -- is there really no way to get the logs to persist or dump? I'm sure there's a lot to be learned about what's going on there.
Thanks for the reply and suggestion though. Unfortunately that would not seem to be the source of my problem though.
- No there isn't a way to have it persist through a reboot. I would suggest trying it directly connected to a wall outlet just in case as I've seen it be resolved by things like that in the past.
I have the same problem. Have had the this router for over a year and it has got progressively worse to where I lose internet connectivity on devices once a day. I thought maybe I bought a lemon so I purchaced a brand new XR500 and less than 24hrs later I lose internet while watching YouTube. It is plugged directly into the wall BTW
edit: I am connected directly to the fiber ONT, no modem. I pulled out my Linksys EA9500 and ran it for a week with 0 reboots, 0 loss of connection.
I would send a log but the router is unresponsive and needs to be rebooted to access. This has been happening on the two latest released firmware and the Beta