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Forum Discussion
XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
Hi all, I am having some weird problems with my new XR500.
Scenario: I have an nvidia shield connected via ethernet to the router. I am not able to cast to this device via the built in chromecast,...
Same as the original poster, I cannot connect to Philips Hue Bridges with this router.
I had an R7000 and had everything set up. Have been using the XR500 for a few months, never needed to do anything wth the lights, so have not tried the bridge software since I upgraded.
The other day I tried to add another light and I could not connect to my bridge anymore. I even bought a second hue bridge thinking it was broken, but same result.
I took both bridges to the person I gave my R7000 to, both worked just fine with that router.
I am on the latest firmware for the XR500 (2.3.2.32). Also like the original poster I am PPPoE/VLAN 201, UPnP is enabled.
The bridge is definitely visible on the network. Can see it on the device manager page. The Philips Hue app finds it on the network as well. The app will not connect to it though. Connecting to it involves pushing a button on the top of it so whatever it is trying to do at that point is what is failing. App has a timer, tells you push the button, eventually it just times out. (Worked first time on R7000, with both bridges.)
Incredibly frustrating.
One more thing to add, the hue bridge is communicating just fine over the internet.
Philips has a web page where you register the bridge. This requires the same pattern as the app is trying to do. You go to the website, hit the Add Brige button, it tells you to push the button on the bridge. This works just fine.
Thanks for adding to the post! I think we can officially say there are bugs with connectivity with this router now? I thought it was just me for a while.
I wanted to add, I talked to netgear support yesterday, they had me do ping tests across devices. Everything pings with no issues. They determined it was a "hardware issue" and had me go replace the device via the store I bought it at.
I tried the new device today and immediately updated firmware, factory reset, and encountered the same exact issues in the original post. If any Netduma people are still checking this post I hope this information helps. I opened another ticket with netgear support today with the above info.
- The only thing that I think could affect it would be DPI and if you disable QoS completely in Anti-Bufferbloats options then it wont affect it. If that doesn't resolve it then it's not a DumaOS issue and maybe something in Settings in which case would recommend calling Netgear support directly.
I tried with QOS disabled and the hue bridge still fails to connect.
