NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
kelton312
Sep 14, 2018Star
XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
Hi all, I am having some weird problems with my new XR500.
Scenario: I have an nvidia shield connected via ethernet to the router. I am not able to cast to this device via the built in chromecast,...
Myiasis
Sep 18, 2018Star
One more thing to add, the hue bridge is communicating just fine over the internet.
Philips has a web page where you register the bridge. This requires the same pattern as the app is trying to do. You go to the website, hit the Add Brige button, it tells you to push the button on the bridge. This works just fine.
kelton312
Sep 18, 2018Star
Thanks for adding to the post! I think we can officially say there are bugs with connectivity with this router now? I thought it was just me for a while.
I wanted to add, I talked to netgear support yesterday, they had me do ping tests across devices. Everything pings with no issues. They determined it was a "hardware issue" and had me go replace the device via the store I bought it at.
I tried the new device today and immediately updated firmware, factory reset, and encountered the same exact issues in the original post. If any Netduma people are still checking this post I hope this information helps. I opened another ticket with netgear support today with the above info.