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Forum Discussion
XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
Hi all, I am having some weird problems with my new XR500.
Scenario: I have an nvidia shield connected via ethernet to the router. I am not able to cast to this device via the built in chromecast,...
It is the wireless that is causing the issues, whatever those might be.
Found an app for Windows that supposedly syncs your lights to music or something -- didn't care what it did, just wanted to see if it would connect to the bridge. My main computer is connected via wireless due to the distance to the only fiber port in my apartment. Using this app, failed just like all the other times on Android phone and iPad.
I went out and bought a USB-ethernet adapter. Installed the same software on my surface tablet (windows 10 again), used the adapter to plug it directly into the router. It connected to the bridge without any trouble.
Tried using the usb/ethernet adapter on my phone (never tried to plug a phone directly into ethernet), worked through, phone showed it was using the ethernet connection. Tried the Hue setup application on the phone, with the phone hard wired, and it connected to the bridge without any trouble.
Can you tell me the USB adapter you bought? I'm a little confused how you got it working, you have a dongle on your PC and one on your router?
Hey Kelton,
The adapter I bought is just a standard USB 3.0 to gigabit ethernet adapter. I got it at BestBuy, is made by Insignia (like $25 or so).
Just got it to test whether not being on the wireless would make a difference and it did. I wouldn't really say it is working, because it is a fair bit of effort to get the Hue app working like that -- at least for me, having to be wired to the router and I have to take the phone out of the case because the USB-C to USB-A adapter that came with the phone doesn't fit with the case on.
The computer I used it on was again just for a test, my Surface tablet is not my main PC. It's just hard to do tests on my main PC because it is so far from the router itself. When things get to the "Push the button" stage, I have to run as fast as I can down to the bridge before things time out. With the Surface I can just sit next to the router and bridge.
So I CAN set things up, but I can't really maintain anything because in a general sense, my phone still won't connect. However, it is set up enough for now that I can at least get by. I can control the lights again via Alexa -- I only really ever used the Hue app for initial setup. Things like Apple Homekit, or even controlling brightness/colors, I still cannot do without physically attaching devices to the router.
So I'm still looking for the cause and resolution, but I'm not longer sitting around in the dark!
- I've sent you a PM Myiasis with a suggestion
Hey Fraser,
I tried your suggestions and didn't appear to make a difference.
Current settings:
As I'm sure you are aware, that split my SSID into two, one for 2.4ghz and the other for 5ghz. By the naming convention it used, all my equipment reconnected to the 2.4ghz.
I tried to connect to the bridge via the phone again. Did not work.
I then followed your instructions in the IM and tried again. Did not work.
I then switched my phone to the 5ghz connection and tried again. Did not work.
Just to make sure things were not totally crazy, I plugged the USB/ethernet back into my phone and it connected to the bridge right away.
