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Forum Discussion
XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
Hi all, I am having some weird problems with my new XR500.
Scenario: I have an nvidia shield connected via ethernet to the router. I am not able to cast to this device via the built in chromecast,...
Yes, the trials above included the PM'd suggestion.
Yes, WMM has been enabled on both 2.4 and 5 for all of the testing.
I tried the two preamble settings, on both 2.4 and 5 (switched phone back and forth). No luck.
I still have the PM'd setting disabled.
I tried a couple more things; just things I hadn't tried yet.
I do have a guest network. I turned that off. No luck.
I tried only leaving th 2.4ghz radio enabled. Connected to that. No luck.
Flipped it around, left only the 5ghz radio enabled. Connected to that. No luck.
- There really is nothing I could possibly think of to try. If QoS is disabled and it still doesn't work then its a Netgear issue. Have you called them or raised a ticket? If not I would suggest doing so and then putting the case number here and I can chase it, escalate it.
My case number with Netgear for this issue is 40493872, they called last night and had me detail the troubleshooting steps again. I also gave them this thread for review. They confirmed they are escalating the issue and will get back to me.
- Okay great thanks, will sync up with their Development team and see whats happening
Just tagging this thread as I am also still have no luck connecting my hue bridge to app using my XR500.
It would be nice to use this again. It works on my other three older routers just fine
- I ended up returning mine as I was near the 30 day return window :(
I still have a ticket open and will update this thread if I hear any progress but it has been weeks with no info.
The Asus ac5300 I purchased to replace the xr500 has zero issue with any of this functionality and everything on my network worked immediately. - Did Netgear make contact with you again regarding your issues with further steps to try?
Sorry to hear that Kelton, hope you consider the router again in future. - Ah I see. Mine is past the return and past the free support window. I tried to contact netgear but I'm not paying $50 for support. Looks like I'll put my other Asus back in.
- Have you tried port forwarding using the ports required for the bridge and Chrome Cast?
