NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
Hi all, I am having some weird problems with my new XR500.
Scenario: I have an nvidia shield connected via ethernet to the router. I am not able to cast to this device via the built in chromecast,...
I am giving up on this router as well. Looking back through forum posts, I saw a similar complaint to this back in March (7 months ago). That person's solution? Return the router. 7 months and the router still doesn't work with these devices over wifi? Philips Hue? No. Chromechast? No. HomeKit? No.
As a test it seems like pretty much any other router? Works fine.
Unfortunately, I am way past my return date as well. I set up my devices using an R7000 and didn't need to reconnect to the one app I used until I added a new light -- only to find it would not work.
I admit, I'm a little pissed. $300 is a lot of money to waste. Yeah, the router is nice, I like the firmware, but it is definitely flawed when it comes to IOT over wifi. Seems like pretty basic functionality (that works with ever other router). Maybe NetGear should invest the $50 it takes to test this out for themselves.
I do appreciate the time you spent trying to get it working with me Fraser.
This has left me very unlikely to even try another NetGear router and I definitely cannot recommend this particular router. If you don't care about using any smart devices with apps for your tablet/phone, then this is a nice router. If you do care about that, look elsewhere.
- It's really unfortunate I liked the router alot too. My ticket is still open but they called me over 10 times and repeatedly acted like it was impossible to reproduce the multiple detailed test cases and different devices the issues occurs with.
I think a language barrier is partly at fault as their level 1 techs can hardly understand what I told them as far as I know. I will continue to post here if they contact me with updates but it has been a few weeks now unfortunately. I hope they released an update for this issue soon! I can't believe how few people use this type of functionality, I thought it would be much more common.- The funny part about the Hue hub is it has to be something in the XR500s 2.4 wifi that's keeping the hub from finishing the handshake with the App. Because when I had the XR500 running i could plug in another router as an AP.... the hue bridge would connect instantly through the second router and control everything just fine from the App.
As soon as I removed the AP and ran off the XR500 it would time out at the Hue bridge push button connection to the AppDo you have the Case IDs for the report you made to NETGEAR? We can follow this up with them to see if they can / are looking into it. Thanks.
