NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
kelton312
Sep 14, 2018Star
XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
Hi all, I am having some weird problems with my new XR500.
Scenario: I have an nvidia shield connected via ethernet to the router. I am not able to cast to this device via the built in chromecast,...
kelton312
Oct 21, 2018Star
It's really unfortunate I liked the router alot too. My ticket is still open but they called me over 10 times and repeatedly acted like it was impossible to reproduce the multiple detailed test cases and different devices the issues occurs with.
I think a language barrier is partly at fault as their level 1 techs can hardly understand what I told them as far as I know. I will continue to post here if they contact me with updates but it has been a few weeks now unfortunately. I hope they released an update for this issue soon! I can't believe how few people use this type of functionality, I thought it would be much more common.
I think a language barrier is partly at fault as their level 1 techs can hardly understand what I told them as far as I know. I will continue to post here if they contact me with updates but it has been a few weeks now unfortunately. I hope they released an update for this issue soon! I can't believe how few people use this type of functionality, I thought it would be much more common.
Danman61
Oct 21, 2018Star
The funny part about the Hue hub is it has to be something in the XR500s 2.4 wifi that's keeping the hub from finishing the handshake with the App. Because when I had the XR500 running i could plug in another router as an AP.... the hue bridge would connect instantly through the second router and control everything just fine from the App.
As soon as I removed the AP and ran off the XR500 it would time out at the Hue bridge push button connection to the App
As soon as I removed the AP and ran off the XR500 it would time out at the Hue bridge push button connection to the App