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Forum Discussion
XR500 - LAN ports go down daily - Reboot fixes issue
I am running a Netgear Nighthawk XR500 Gaming router connected directly to a Cisco DPC3008 modem. My PC is plugged into a Netgear GS105 Gigabit switch which is plugged into a LAN port of the router b...
Hi Harvey, this is an issue we're aware of and investigating. It appears to be to do with the consoles Instant On mode and possibly their auto downloading of updates. To see if this is the case with you could you disable Instant On mode on the Xbox and whenever you turn off the PS4 power it off fully. Does that resolve the issue?
I will disable the instant on mode and unplug the PS4 for tonight and see if the issue remains tomorrow morning.
I have disabled instant on and I unplugged the PS4. I had no issues last night and typically I would need to reboot every morning. Just as an additional note, typically when the issue exists, the LED on the front of the router turns red for the port the Xbox and PS4 are plugged into. Since the Xbox instant on feature is off and the PS4 is unplugged, there are no activity lights on these ports. I have also noticed that immediately before the ports go down, I get quite a few messages in the logs for "Access rejected incorrect security for MAC [...]". It seems that the MAC address ends up getting into a blocked list or something.
- Okay that's good news, yes it seems that the consoles do not wake up the internet ports correctly and that some how causes the other ports to drop. Perhaps by thinking all ports are then waiting for devices to trigger them. Okay interesting, would you be able to get the full entry on the log when it happens or is that the entire entry?
I will test with it tonight and see if I can recreate the issue. If possible, I will pull all logs off the router at that time.