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Forum Discussion

EEE3's avatar
EEE3
Follower
Mar 31, 2018

XR500 - Losing Connection to Router Regularly

Hello all, I just installed an XR500 this week.  It's been great except the router seems to disappear for the length of ~5 pings on a regular basis.  I ran a constant ping and saved the results.  ...
Netduma_Jack's avatar
Netduma_Jack
NetDuma Partner
Mar 31, 2018

Hi - we responded to your post on the Netduma forum but posting our response here as well in case you see it first:

 

 

Hi and welcome to the forum. The first step is isolating the cause of this packet loss. 

 

Are you able to connect directly to your modem and repeat the test? It's possible that the issue is with your line, rather than the router.

 

Also, could you do these steps for good housekeeping:

  1. Update to the latest firmware:  http://forum.netduma.com/topic/24371-new-firmware-v22110/
  2. Disable IPv6 if you're using it
  3. If you're using PPPoE, enter your credentials on your modem instead of the XR500

Finally, are you dong this test wirelessly? If yes, please repeat on a wired connection so we can compare.