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Forum Discussion

MJMasters1234's avatar
MJMasters1234
Aspirant
Jun 30, 2019

XR500 - Unable to configure product due to router keeps disconnecting from browser

I have just purchase this product and am unable to stay logged into router via web browser to configure
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 30, 2019

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Be sure you are wired to the back the router with a PC.

Try a different browser, FireFox or Opera. 

 

  • MJMasters1234's avatar
    MJMasters1234
    Aspirant
    Jun 30, 2019

    The latest firmware, unable to confirm firmaware details as uanble to log on.

     

    Virgin media superhub in Modem Mode

     

    tried wire connection no difference

     

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Jun 30, 2019
      What happens when you try to login? Are you using the details set in the setup wizard?