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Forum Discussion

MJMasters1234's avatar
MJMasters1234
Aspirant
Jun 30, 2019

XR500 - Unable to configure product due to router keeps disconnecting from browser

I have just purchase this product and am unable to stay logged into router via web browser to configure
Xr500's avatar
Xr500
Apprentice
Jul 03, 2019

The XR500, when I first sold it, I bought it, and until now its network disconnection problem has not been completely fixed. :smileysad:

Netduma_Alex's avatar
Netduma_Alex
NetDuma Partner
Jul 03, 2019

Are you on the latest firmware?

  • Xr500's avatar
    Xr500
    Apprentice
    Jul 04, 2019

    yes

    • Netduma_Alex's avatar
      Netduma_Alex
      NetDuma Partner
      Jul 04, 2019

      Have you tried logging in with mutliple browsers? Or your current browser but in incognito mode?

      • Xr500's avatar
        Xr500
        Apprentice
        Jul 04, 2019
        ◆ Google Chrome 75.0.3770.100
◆ Internet Explorer 11
◆ Opera 58.0.3135.53

        I've considered browser impact before.

        I've tried three browsers