NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

MJMasters1234's avatar
MJMasters1234
Aspirant
Jun 30, 2019

XR500 - Unable to configure product due to router keeps disconnecting from browser

I have just purchase this product and am unable to stay logged into router via web browser to configure
Netduma_Alex's avatar
Netduma_Alex
NetDuma Partner
Jul 03, 2019

Are you on the latest firmware?

Xr500's avatar
Xr500
Apprentice
Jul 04, 2019

yes

  • Netduma_Alex's avatar
    Netduma_Alex
    NetDuma Partner
    Jul 04, 2019

    Have you tried logging in with mutliple browsers? Or your current browser but in incognito mode?

    • Xr500's avatar
      Xr500
      Apprentice
      Jul 04, 2019
      ◆ Google Chrome 75.0.3770.100
◆ Internet Explorer 11
◆ Opera 58.0.3135.53

      I've considered browser impact before.

      I've tried three browsers

      • Netduma_Alex's avatar
        Netduma_Alex
        NetDuma Partner
        Jul 04, 2019

        Could you try temporarily disconnecting the XR500 from the modem, so that it's just your XR500 and your laptop/phone connected to each other, and then try accessing the interface at that point?