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Forum Discussion
XR500 - VLAN tagging making wifi devices unable to communicate?
Hi, I'm in Australia and just joined NBN FTTC, which required a new router that supported VLAN tagging - got XR500. My ISP iinet requires VLAN tagging for their service, via VLAN ID 2. Internet k...
Sorry I meant specific to 3.0. If you connect the devices to the same method i.e. wifi or ethernet I assume it allows the connection?
Yes,
-if everything is connected wireless or wired through the EX extender, I can access from any wireless, but not from devices connected wired to the xr500.
- any devices connected through Ethernet (wired) directly to the XR500 can be accessed from any another device connected through ethernet, but not from any device connected to the wireless, or to EX extender (wired or wireless)
I can ping any of the IP's (from different connection type), even tracert shows no problem, qucik 2-7ms times, but when I try to connect it, nothing...
Plugging back everything to the old router, works like a charm, and i have this system for the past 3 years, having various router (from different ISP's), which all worked like the charm.
- I think at this point it's worth creating a ticket directly with Netgear as this is more to do with their hardware/VLAN and so you may get better advice. Log in here and make a ticket: http://support.netgear.com/
Thank you for the advice and help. I've contected netgear support before writing to the forum, but they are not helping me at all. Spent 2x over an hour on phone and chat, but no help ...
I'll wait a few more days to netgear to get back to me, but if not the router is going back to amazon.
- If you have a ticket number could you let us know what it is please and then we can try to escalate it from our side.
- FYI I still have this same problem - was unable to find a solution. I think there must be something broken in the way this router handles traffic between wireless and wired.
Would love to know if there is a solution - hanging out for a firmware update. - Do make sure you sign up for 3.0 so when/if you can use the beta this is still an issue it gives us a good opportunity to investigate further and test possible solutions.
Mate don't waste your time, send it back to Amazon as soon as you can to ensure they accept returns. I had this issue (I am the OP) and I wasted hours and hours trying to figure out what was wrong, because it's a unique combo of needing VLAN tagging for ISP and this particular product. I also contacted Netgear Help Desk and the lady tried to help but her suggestions were way off the mark, and basically she just didn't understand what I was saying. I got much more feedback from this forum.
However it appeared obvious Netgear either wasn't aware of the issue or didn't care, because it was some decent time and there wasn't a firmware upgrade coming along. And the Netduma guys are nice and helpful, but they only control the front-end software. I never saw an actual Netgear person in here trying to trouble-shoot.
Eventually I confirmed 100% it was VLAN tagging that was the issue. There are some ISPs overseas, like Singapore, that also need VLAN tagging and there were hints of a similar issue with the XR500. For me, all wired devices could speak to each other, all wifi devices could not. Tagging OFF, the wifi communication worked but NBN did not, tagging ON the wifi communication failed but NBN worked. All devices could get internet (request service through the VLAN) but wifi devices couldn't talk to one another. For some reason the router considers wifi-wifi requests as external to the VLAN and rejects them.
Your alternative is to get an ISP that doesn't require VLAN tagging, and there are some. But easier solution just send back to Amazon. They refunded me without any questions as I was inside the return period.
I ended up buying an ASUS RT-AC88U as replacement and it worked immediately, literally within 15 mins it did what it was supposed to do, so it was an issue with the Netgear product handling the VLAN tagging.
- I have already requested a return and I have already packed nicely, looks like never touched, but I have the possibility to take to the post office next Monday, so over the weekend if the DumaOS 3.0 beta will be released to me (which I doubt ...) I'll give another try.
My issue although it isn't related to the VLAN. I need to set the VLAN tagging up for the internet, but even after a factory reset, without setting up the internet, just with local network, it still doesn't work. I can see and access between devices connected to the same way to the XR500(WiFi to WiFi, or ethernet to Ethernet), but not WiFi to Ethernet, or reverse..
I had previously an ASUS GT-AC5300, but that had different type of issue (caused by the VLAN tagging) and was completely freezing randomly... Also had the DSL-AC88U which was a total crap as well, but that was with a different ISP.
Changing the ISP is not really an option as here in the UK the only ISP with gigabit internet is Vodafone. - I understand both your concerns and I'm really sorry to hear you've moved on but I do hope you'll come back in future once you see what 3.0 can do/when it is more stable for your particular situations.
- What's the update on this? Did you fix it? Please reply
- No, as far as I know it is not fixable. Do not buy this modem if you have VDSL NBN.
- Looks like I have to use a managed switch in this case.. connect my router to it and then vlan some of the ports.. What do you reckon?
Worth a shot - but also might be simpler to return the XR500 and swap it for something that works like it's meant to.
- Yeah that's true. I'm a bit upset about this honestly.
Why offer Vlan on the router if it's not going to work correctly?
And I'm updated to the latest firmware right now and still nothing. Having the exact same issue as you.
I'm really surprised Netgear don't apply a firmware fix for this.
What router did you get to replace this one? - Please try the beta and see if it resolves your issues https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/bd-p/en-home-beta-npg-duma
neatlHas anyone already tried using the latest beta ? Does it work?
I'm reluctant to waste my time on fiddling around and maybe having to return to the previous OS Version ... Sadly my XR500 was bought used after my first XR500 died on me - I really liked the router, but I'm now in a new location and my new ISP requires VLAN tagging ... So I'm dealing with the exact same issues OP had ...
Wifi and LAN devices see each other but cannot communicate ... I couldn't chromecast anything from my Smartphone or Tablet to the Android TV (which is wired) ... Now I've hooked the TV up with Wifi, but now my Plex Server doesn't work because that's wired ...
I'm really sorry to say, but I've always been very fond of this router and it gave me a good time back in the day, been having an XR500 for years and years ... tried others as well but always felt that - especially - DumaOS was easy to use and very neatly arranged and clear.
Well, guess it's good bye Netgear if the Beta doesn't work :(
Yes I've tried the new beta, no it doesn't seem to make any difference.
Wow, that was quick!
Thank you.
So I'm going to buy another router then ...
Any suggestions?
OP mentioned he got an Asus RT-AC88U ... looks ok from what I can tell.
Our office shut down due to COVID so I never sourced a replacement router. But I haven't come across this problem on other routers, so hopefully you'll be fine with whatever you get.
- Try it yourself but if it isn't working then let us know on the beta forum so the devs can look into it further.
Pretty sure it was tested above with no avail. Would be great if you guys could fix the VLAN and also add more options to add more DHCP serves for the VLAN's as well. Would make the router perfect for me and wouldn't have to swap it for something else.
- Everyones connection is different so give it a go if you haven't, reset after the update to prevent legacy issues carrying over.
Receive today... and go back to Amazon after discover that issue...
last BETA update doesnt work.
- iceway_zhang please could you look into this?
- Pour faire plus simple, je parle en français.
J'ai un synology, une shield, un pont hue en ethernet, et le reste est en sans fil.
Je suis chez orange en opérateur, le xr500 est directement compatible avec eux.. À ce que il paraît.
J'ai passé l'après midi dessus... Impossible depuis le WiFi d'atteindre mon serveur plex hébergé sur mon syno depuis une page Web. Ping OK pourtant...
Multiple RaZ et puis j'ai découvert que ya du monde depuis 1an qui galère avec ce problème...
La version proposé par Fraser n'arrange pas le souci.
Bref, mauvaise expérience mais vite rétabli en le remettant dans la boîte et en utilisant la box opérateur..