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Forum Discussion

mattrichards's avatar
mattrichards
Guide
Mar 16, 2020
Solved

XR500 - Voip phone not connecting

Hi all,   I have a xr500 which is working well with pretty much out of the box config. My wife is now work from home and was instructed to bring her voip phone (Polycom VVX400) home. All her cowork...
  • mattrichards's avatar
    mattrichards
    Mar 16, 2020

    Thanks for the response. The issue is resolved... I checked and she had used the wrong port on the phone. Apologies for the false alarm!

plemans's avatar
plemans
Guru - Experienced User
Mar 16, 2020

What modem are you using? 

Did they send a power supply with the Polycom VVX400? It has the option of PoE but the XR500 doesn't have PoE so the Polycom VVX400 needs a power source. 

  • mattrichards's avatar
    mattrichards
    Guide
    Mar 16, 2020

    Thanks for the response. The issue is resolved... I checked and she had used the wrong port on the phone. Apologies for the false alarm!