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Forum Discussion

5m5me's avatar
5m5me
Follower
Aug 02, 2019

XR500 & Samsung Powerbot SR20M7070WS

Hello, I’ve changed my modem and router a little while ago and I’ve not been successful in connecting these devices to work (XR500 being the issue as I’ve done an isolation test) but I can work out ho...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 02, 2019

Is Smart Connect enabled? Try disabling Smart Connect. 

 

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Aug 06, 2019
    As above it is most likely to be smart connect, disable that and connect it manually to the 2.4GHz network. If that doesn't work try enabling guest WiFi and connecting it to that instead.