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Forum Discussion
XR500 & Sonos
Hi All!
I have just upgraded my Router to the XR500 Nighthawk Gaming Router.
The only major barrier I have come up against is the connection to my collection of Sonos wireless speakers (S...
Thanks both for the suggestions.
Turned off the smart connect and created separate names for the two bands. Tried setup on the 2.4ghz channel however same issue as last time. Comes up on LAN but falls over on WiFi.
Also did factory reset, and setup router from scratch. Again came to the same failed screen on sonos app.
Any other suggestions??
I have a few ideas, untick IGMP Proxying in WAN Setup and disable SIP ALG. It may also be that SONOS does not support beamforming and mu-mimo so I would experiment with disabling these in Settings > Advanced Settings > Advanced Wireless.
This guide from Sonos may also be worth trying: https://support.sonos.com/s/article/1219?language=en_US as well as the suggestion at the bottom of this page: https://support.sonos.com/s/article/290?language=en_US#panel2-1
This guide from Sonos may also be worth trying: https://support.sonos.com/s/article/1219?language=en_US as well as the suggestion at the bottom of this page: https://support.sonos.com/s/article/290?language=en_US#panel2-1
Sadly it may be a case of the router does not support Sonos equipment. The R7800 is not supprted and since the XR500 uses the same SoC, switch etc and apart from the extra Flash (NAND) at 256MB compared with the R7800's 128 Flash (NAND) It's identicle even down to the same 512MB DDR3 RAM so I would imagine its not supported too. Looking at the supported routers or unsupported is the better bet as there are quite a few as even BT's Whole Home Mesh routers has issues with Sonos, so I would say buying a router known to be supported by Sonos is the best bet really.
https://en.community.sonos.com/troubleshooting-228999/netgear-r7800-x4s-nighthawk-confirmed-incompatible-with-sonos-6803875
Hi Killhippie,
Yes, that is the article I had seen, and was concerned about.
I'll give it a couple more days to see if anyone has further info/workarounds... otherwise INCOMPATIBLE will be the conclusion. Not that I understand the technicalities of why!
Cheers
Sonos does confirm that the R7800 is incompatible in that link unfortunately. https://en.community.sonos.com/troubleshooting-228999/netgear-r7800-x4s-nighthawk-confirmed-incompatible-with-sonos-6803875. Sonos also states its VLAN tagging thats causing the issue.
"When the router is used on an ISP that requires VLAN tagging (e.g. Telekom in Germany) the controller simply cannot access the Sonos system via WiFi. The way the controller communicates with Sonos (multicast/broadcast/UDP) is being dropped by the router - actually just such an extremely slow throughput such that it doesn't work."
I would contact Sonos directly via whatever means is best for support and also Netgear support directly too if you are within your 90 days grace period which I am assuming you are. However since the R7800 is not compatible neither will the XR500 as they both run the same hardware as I mentioned and use similar base firmware from Netgear. Its just that the XR500 has DumaOS as well.
Always talk to support for the router manufacturer as well as the company you are having issues with whenever possible, in this case Sonos. As then you will get the definitive answers you need, as the chance of someone coming along with Sonos hardware and an XR500/R7800 may not be likely in the time frame you have to return your router. Good luck.
Hi again,
Tried the IGMP proxying & SIP ALG suggestions... however still same response.
I had been using those sonos guides previously to try & troubleshoot. I'm getting very close to giving up and returning the router. It sounds like it could just be incompatible.
Happy to try any further ideas people could have (including throwing router out the window!)
Thanks
