NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR500 -start up - blinking power light right out of box?
Been an ASUS user for 15+ years. Current model AC3100. Upgraded my ISP to Gigablast. Decided to upgrade modem and router to go along with Gigablast. Bought a CM 1000V2 and a XR500. The XR 500 got here...
I would recommend reinstalling the latest firmware using the TFTP method. This will install the firmware prior to the boot process and so will bypass any issues if they are there. Then would suggest a factory reset so you get the freshest install possible.
Firmware: https://kb.netgear.com/000061157/XR500-Firmware-Version-2-3-2-56
TFTP: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP?_ga=2.66553254.942403167.1598454020-1006726379.1598388461
Firmware: https://kb.netgear.com/000061157/XR500-Firmware-Version-2-3-2-56
TFTP: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP?_ga=2.66553254.942403167.1598454020-1006726379.1598388461
LMFAO..... So I pay $249+ tax and now I have to DL and re-insert a program (update) into the highest rated gaming router on the web? Kidding me?
I have returned it and Iam currently waiting for the new one to arrive, should be tomorrow. iF THIS ONE DOES THE SAME THING.... COMPLETELY done with NETGEAR bs.
At this price point, being NETGEAR, highest rated gaming router, I should be able to pull it out of the box and get it rolling with-in a half hour. Not fix a router then pray it works.
All the ASUS routers I have ever had ...out of the box kicked ass. Including the AC3100 that I have right now getting 550mb DL & 55MB UP load on a first gen PS4.
- All I can do is provide support once you have the router, I've no idea why that happened and I've not seen it before. Fingers crossed the replacement works well.
- I appreciate your offer to assist. I just find it extremely difficult to wrap my head around the fact that I have to get support to DL new firmware on a top rated router right out of the box.
In fact, if I decided to get support, there is nothing that I could do to get the new firmware since I do not have a PC, laptop etc etc. All I have is a I phone , PS4, modem, and a few tv’s.
I wouldn’t have the slightest idea how I could get the new firmware when the XR500 won’t even start up outta the box.
Once I receive the new one, if I have the same issue, what’s your plan?- If it's basically broken out of the box then there isn't much I can suggest - especially if you can't do the TFTP method so I would then suggest returning it.