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Forum Discussion
XR500- WHEN ARE WE GOING TO SEE AN UPDATE FOR THE NOW FAILING GEOFILTER and UPnP?
There have been several posts on the Netduma site that show obvious signs that the geofilter isn't functioning correctly worldwide. People are reporting issues of servers within their geofilter being...
Futard wrote:I'm not going to take time to list each and every forum post of these exact issues, this whole 2 forum process to support a router is beyond insane as is.
These Nighthawk Gaming Pro XRnnn routers are Netgear products, the hardware and a major part of the OS platform is done and maintained by Netgear, and is not under the control of Netduma - e.g. the Kernel, the basic OS, features like UPnP, ReadyCloud, DoS, Logging, ... I think that says it all: Netgear does not listen on the Netduma forum, Netgear does nowhere refer to the Netduma forum.
I'm unclear as to the reason for your reply.
I am fairly certain most here know the situation and realize that Netgear is the hardware manfg. and Netduma supplies the OS which is piggybacked or whatever on top of Netgears own OS and that Netgear ultimately controls the repair and release of firmware buggy or not. We see that, that's what I was pointing out. Netduma is the first to see the issues reported at their forum and Netgear for the most part just wants to sell us extended warranties for their poorly optimized and non-functioning routers. The device is crippled without these key features it was advertised to provide which is why we paid a premium for a router that would have cost less than or close to $200.00US without the DumaOS.
Netgears decision to partner with Netduma then totally disregard the issues for the last year or more and then also release another device with the, at the very least partially, non-functioning OS is pretty disgusting.
If you want to be helpful try to stick to the issue at hand and not regurgitate what we all know already in your own words. I know I'd appreciate it. Your post as well as my own here now replying to you is a typical response expected when people try and water down posts with disinformation or wasted words.
There is a current ongoing, first reported around June of 2018, issue with connecting to servers that are clearly outside of the geofilter range as well as whne PA is used the servers are well above the PA setting. Even with PA off completely for weeks at a time people are connecting to servers they should not be connecting to. That is the purpose of the geo-filter to fence around the area we define and connect within said area. So the first idea would be to use Allow/Deny list to ban these servers right? Well that's not working either.
This has been reported from different angles and persons all over the world and we've yet to get a resolution. I'd say this pretty much falls inline with the performance of the UPnP failures of the XR500 and thus, Netgear support as a whole. So far this being my 4th replacement router and now 3 months outside of the year warranty all Netgear is wanting is to sell me and extended warranty vs. making their product work as advertised.
This was reported directly to Netgear support by several users, including myself and we've all been met with 'outside of warranty, please purchase extended warranty.'
Sorry Netgear but fix your buggy router, I'm not paying anymore.
You complained about two support sites - if we ask both Netduma and Netgear they will tell us it's not support, it's just free community discussion. R1 is Netduma, Nighthawk Pro Gaming is Netgear.
Already the term DumaOS is - in my opinion - wrong, misleading at best, and not applicable. Some UI and some services don't make an OS. In my opinion, it's a Netgear product (sorry for repeating). That says it all. Geofilter stuff is Netduma provied feature and/or service part (kind of a sophisticated policy routing), UPnP is 100% Netgear, along with the system platform, the Kernel, ... and the complete product is. Look at the low-level issues on these platforms - the basic isues (leaving the Duma level alone) are the same on the "normal" Nighthawk and the Nighthawk Gaming Blah models - and you realize that two more or less wonky things are merged together. And both partners have massive issues.
And hey, there is no reason to shout in the subject already. I'm not Netgear.Both are supports sites. Thay can say what they want but legally if they offer any form of support, as both do, on their 'community forums' then it's a support site. Again, why do you feel the need to repeat yourself? I guess padding your forum stats... cool.
As far as me shouting, just like you feel the need to constantly spout of repetitive nonsense that is of help to nobody, you apparently have that right to passive-aggressively troll here just as I had the right to choose all caps. Don't like it? Aw shucks. My question was for Netgear, not you. So unless you are from Netgear your posts are a waste of time.