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Forum Discussion
XR500- WHEN ARE WE GOING TO SEE AN UPDATE FOR THE NOW FAILING GEOFILTER and UPnP?
There have been several posts on the Netduma site that show obvious signs that the geofilter isn't functioning correctly worldwide. People are reporting issues of servers within their geofilter being...
I'm unclear as to the reason for your reply.
I am fairly certain most here know the situation and realize that Netgear is the hardware manfg. and Netduma supplies the OS which is piggybacked or whatever on top of Netgears own OS and that Netgear ultimately controls the repair and release of firmware buggy or not. We see that, that's what I was pointing out. Netduma is the first to see the issues reported at their forum and Netgear for the most part just wants to sell us extended warranties for their poorly optimized and non-functioning routers. The device is crippled without these key features it was advertised to provide which is why we paid a premium for a router that would have cost less than or close to $200.00US without the DumaOS.
Netgears decision to partner with Netduma then totally disregard the issues for the last year or more and then also release another device with the, at the very least partially, non-functioning OS is pretty disgusting.
If you want to be helpful try to stick to the issue at hand and not regurgitate what we all know already in your own words. I know I'd appreciate it. Your post as well as my own here now replying to you is a typical response expected when people try and water down posts with disinformation or wasted words.
You complained about two support sites - if we ask both Netduma and Netgear they will tell us it's not support, it's just free community discussion. R1 is Netduma, Nighthawk Pro Gaming is Netgear.
Already the term DumaOS is - in my opinion - wrong, misleading at best, and not applicable. Some UI and some services don't make an OS. In my opinion, it's a Netgear product (sorry for repeating). That says it all. Geofilter stuff is Netduma provied feature and/or service part (kind of a sophisticated policy routing), UPnP is 100% Netgear, along with the system platform, the Kernel, ... and the complete product is. Look at the low-level issues on these platforms - the basic isues (leaving the Duma level alone) are the same on the "normal" Nighthawk and the Nighthawk Gaming Blah models - and you realize that two more or less wonky things are merged together. And both partners have massive issues.
And hey, there is no reason to shout in the subject already. I'm not Netgear.
Both are supports sites. Thay can say what they want but legally if they offer any form of support, as both do, on their 'community forums' then it's a support site. Again, why do you feel the need to repeat yourself? I guess padding your forum stats... cool.
As far as me shouting, just like you feel the need to constantly spout of repetitive nonsense that is of help to nobody, you apparently have that right to passive-aggressively troll here just as I had the right to choose all caps. Don't like it? Aw shucks. My question was for Netgear, not you. So unless you are from Netgear your posts are a waste of time.
- This post here I think is relevant to what you're saying and may provide you with an answer: https://forum.netduma.com/topic/28734-feedback-on-netduma-as-a-company/?do=findComment&comment=217883
Just to add that we cannot control when Netgear release firmware updates, that is completely up to them. Any issues that we're aware of that are not to do with us e.g. UPnP we let Netgear know of immediately.Well I guess that's that then. You just linked me to a huge block of PR work. Usually when a company skirts aroudn the issues and performs PR like that sh1t is going downhill fast.
Also I realize you guys cannot make Netgear push firmware out, we've all heard it a thousand times over, but surely you;ve got to realize also the flip side of that is that you are basically throwing your long standing customers to the wolves. Some of us have been there since day one. And now this partnership has provided yet another excuse to throw our way. We waited for years for things to be fixed on the R1 and all Netduma could say was "oh you just wait for the new OS, updates will be faster, we can add new features so quick and it will be totally redesigned...." yet here we, customers, are with yet another fiasco of a router with plagued basic feature issues like UPnP still broken for some and bugs like power cycling are still coming about. Now the key features are bugging out and all we hear is " we cannot control when Netgear releases firmware updates.." What happened to the new and improved quicker updates.... etc? Was it all just BS you sold us to keep us on the hook so you guys could sell off to the devil? BTW, Netgear support strongly states in writing mind you that they are only responsible for the hardware... hmmm so who exactly is responsible for the firmware/OS? More finger pointing?
