XR500 & Xbox One X

I am having the same issue as the original poster.

I am currently on

I am forced to use this version because I needed VLAN tagging to actually work since I have fiber to my home through a GPON or ONT. When I first tried to setup my router, I had to plug my old one in and download the firmware to a USB then plug the new router in to update the firmware since I had the VLAN tagging 404 error.

I have fiber directly to the outside of my house (1,000mbps upload 1,000mbps download) connected to a GPON / ONT and CAT6 from the ONT to the inside of my house connected directly into the XR500.

No matter what I do with the QOS, GEO filtering, turning off 5g etc the result is still the same. My internet for the first few days would go offline and the router became unusable, where I couldn't login to the rotuer via webpage on any device connected to it every morning. Now it is doing it day and night sporadically. Last night at midnight it went off randomly while I was in the middle of a ESEA pug ong CSGO, while I was streaming live to twitch. This evening it went off randomly while I was typing up emails for work.

When I try to log into the router to look at the logs, I cannot connect to the router via webpage through 192.168.1.1

The only way to get things working again is to reboot my router. When I am having the issue all lights are normal flashing white, the only time they turn orange is after I hit reboot and the router is coming back up. This is extremeley frustrating and I tried calling Jason at level 3 but it was his day off. I am about 24 hours from taking this thing back and giving up. I HIGHLY suspect this is a firmware related issue that needs to be addressed asap, I am seeing the issue more and more as I search online for the solution. Also I saw somewhere someone mentioned being on a dynamic IP which most of are and when there is an IP change that could be the issue, or even something to do with the MAC address after the IP has changed...