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Forum Discussion
Solved
XR500 & Xbox One X
Hi Everyone,
I have a CM1000 connected to a XR500. My XR500 connects directly to my Xbox One X, Hardwired with IPV6, QoS, and UPNP activated, and connected to my PS4 wired as well. Everything e...
NETGEAR have publicly released the firmware that fixes disconnection issues.
If anyone is still having this issue, please ensure you have upgraded to the latest firmware (2.3.2.32 or later): https://www.netgear.com/support/product/XR500.aspx#download
Thanks for the update. The Xbox Team and the Netgear Team are in active communication regarding this issue and seem to be aware of what the cause may be. Would you be able to provide me with your Xbox version please?
Apologies for the delay in returning the last message.
As of late I've been noticing problems with the Xbox more than the Router. Chances are it was never the router in the first place causing a hiccup. I have been receiving a connect to xbox live message more frequently now whether I'm wired into the router or wireless. It's kind of annoying that the other 2 Xbox One X's in the home are not having these connectivity issues and just recently my system started shutting down in the middle of crucial streaming events, so I had decided to contact Microsoft Support to find some things out.
It turns out that my system is experiencing a power supply issue and a networking card issue. The others who have commented on this post may still be experiencing the issues with connectivity so more looking into this issue is necessary, So starting tomorrow I will have a brand new XB1X and I will test it over the next few weeks to see if it was just a Xbox issue or is in fact an issue regarding both the router and system.
Thank you,
- Thanks for the update Osisris, I've sent you a PM with the firmware incase you still get the issues with the new xbox.
I'm having the same issue and wondering if the end result was a network card issue with the Xbox One X?
Does this happen with both wired or wireless connections at the xbox?
What FW version is currently loaded?
cment77 wrote:
I'm having the same issue and wondering if the end result was a network card issue with the Xbox One X?
Yes both wired and wireless. Although if I connect using wireless the span of days is longer that I stay connected than when the Xbox is wired in. So for example if the Xbox is wired to the XR500 then after 2 days it will be disconnected but if connected wirelessly then 5 or 7 days.
- As of right now cment77. The Xbox One X Has an issue still where it will forget that you are connected after days of activity. Randomly you will get online and find out that you are no longer connected to wired or wireless internet. On the phone it shows connection, but if you check in network setup on the Xbox for wireless, it will act as if the network doesn't exist. Unplugging the xbox one and plugging it back in after pressing the power button. Proves that something internally is wrong with the X as far as I can see.
Agreed. I don't have these connection issues with my PS4 Pro or Switch. I'm wondering if the consensus is that this is a hardware issue or a software issue? From what I've been reading I'm feeling like its a hardware issue. Thoughts?
