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Forum Discussion
Solved
XR500 & Xbox One X
Hi Everyone,
I have a CM1000 connected to a XR500. My XR500 connects directly to my Xbox One X, Hardwired with IPV6, QoS, and UPNP activated, and connected to my PS4 wired as well. Everything e...
NETGEAR have publicly released the firmware that fixes disconnection issues.
If anyone is still having this issue, please ensure you have upgraded to the latest firmware (2.3.2.32 or later): https://www.netgear.com/support/product/XR500.aspx#download
Update: Upon further reflection, it seems to be someting with hardwire connections on the Router. When I plugged in my computer to LAN #4, it shows up fine, but when I unplug the cord, it still says it's connected (even days after I've disconnected it). Now when I plug my xbox one x back in, the router does not recognize that it's plugged in (even though the LED is blinking and lit). I'm running the latest firmware, but something is up.
Hi Nupe - where are you measuring this? By the LED light on the actual physical router, or on the Device Manager in DumaOS (or somewhere else entirely)?
Hi Jack,
Thanks for following up. Yes; the physical ethernet LED light was lit and blinking, but the DumaOS said it wasn't connected. As a note, I played around with some of the IPv6 settings, and so far it seems to be back to working. Although, I should be clear, this is only two days so if it's good in a week, then I'll say it's all good. Thanks!
- Thanks for letting us know. Hopefully it’s settled now but let us know if that changes.
HI Jack,
Unfortunately, the problem persists. I just tested it today, and no dice. Upon reflection the two times it worked that I mentioned above, weren't actually instances where I just put Xbox in instant on mode and woke it up (one time I actually hard reset the Xbox and the other I actually reset the modem based on some Comcast work that was being done in the neighborhood).
So the problem is as I described above. Fresh start (modem or router reset) and turn on Xbox (not from instant on), the system works. This is the only way the router recognizes the Xbox. If at that point, I just turn the Xbox off (when its set to Instant On), and wake up anytime later, the DumaOS will say Xbox isn’t connected via LAN but the LAN led will be blinking with internet data traffic. Also, Xbox will say it isn’t connected and tries to connect only via IPv4.
The problem seems to be when one turns off the Xbox (Instant On Mode) and it’s still connected to the internet and sending and receiving data, but the Router doesn’t seem to understand that. Interestingly, when the Xbox goes into low power mode, the LAN led still lights up (although the LAN LED fluctuates between white and amber throughout the night). Then when you turn it back on, both the Router and the Xbox say no thank you! LOL.
So it does seem there is something up with LAN connections on the router. As I also mentioned above just connecting my laptop via LAN works, but the moment you disconnect it, the DumaOS says it’s still connected (even days after it’s been disconnected).
Thanks for being so attentive to customer issues. Any advice would be greatly appreciated.