XR500 & Xbox One X

HI Jack,

 

Unfortunately, the problem persists. I just tested it today, and no dice. Upon reflection the two times it worked that I mentioned above, weren't actually instances where I just put Xbox in instant on mode and woke it up (one time I actually hard reset the Xbox and the other I actually reset the modem based on some Comcast work that was being done in the neighborhood).
So the problem is as I described above. Fresh start (modem or router reset) and turn on Xbox (not from instant on), the system works. This is the only way the router recognizes the Xbox. If at that point, I just turn the Xbox off (when its set to Instant On), and wake up anytime later, the DumaOS will say Xbox isn’t connected via LAN but the LAN led will be blinking with internet data traffic. Also, Xbox will say it isn’t connected and tries to connect only via IPv4.
The problem seems to be when one turns off the Xbox (Instant On Mode) and it’s still connected to the internet and sending and receiving data, but the Router doesn’t seem to understand that. Interestingly, when the Xbox goes into low power mode, the LAN led still lights up (although the LAN LED fluctuates between white and amber throughout the night). Then when you turn it back on, both the Router and the Xbox say no thank you! LOL.
So it does seem there is something up with LAN connections on the router. As I also mentioned above just connecting my laptop via LAN works, but the moment you disconnect it, the DumaOS says it’s still connected (even days after it’s been disconnected).
Thanks for being so attentive to customer issues. Any advice would be greatly appreciated.

Hey Nupe,

Have you tried to use the Xbox one in Energy saving mode? I have been running my xbox in this mode ever since I stated it was messing up, and haven't had issues since. I keep this forum unanswered as I wait for another issue to arrive.

HI Osiris,

 

Unforuatnely yes, and it still doesn't work.  After initially working, the LAN for the Xbox never works again until I reset the router. I can hard reset the Xbox and it will boot back up and still be disconnected and DumaOS won't see it.  Given that behavior, it's clear to me something is funny with the router.  In fact; I just tried it.  Booted up the Xbox and it didn't work.  Left the Xbox on and reset the router; upon restart both DumaOS saw it and the Xbox reconnected.  Maybe the next firmware will address the issue.  

I've escalated it further and there is a Qualcomm engineer trying to reproduce the issue in order to help Netgear resolve it so hopefully we'll have news soon. Until then can you try the suggestion above please

Hi Fraser,

 

Just want to say, you all are awesome for keeping abreast of these issues.  Osiris_Black You were right all along. After trying all the stuff I mentioned above, just putting it in Energy Saving mode has 'fixed' the issue. Now I can shut down and boot up the Xbox on LAN and it works. This, of course, is not ideal, and it should work with the Instant On.  But it looks like Netgear/Duma folks are aware and on top of this Xbox Instant-On LAN connection issue, and hopefully in the next firmware it may get addressed.

 

Just for record-keeping, I use Netgear CM1000 modem to XR500. Prior to this I was using Netgear's C7800 X4S modem/router and before that some Xfinity's T-model modem/router. I never experienced this issue using those products, so it seems that it's this tricky combo that's causing some issues.  Anyway, hope it gets resolved, and thanks for all the help folks!

It's an Xbox One X issue and Microsoft is working on a fix. It's affecting more routers than the XR500.

Hi Raptor, do you have links to other sites that indicate its an issue on other routers as well?

Friend of mine that has the Xbox One X doesn't have the XR500 and has this issue.

Also Google searching : xbox one x disconnecting from internet after instant on will bring up a lot of links revolving around this issue.
https://www.reddit.com/r/xboxone/comments/8vlibw/_/

Friend of mine that has the Xbox One X doesn't have the XR500 and has this issue.

Also Google searching : xbox one x disconnecting from internet after instant on will bring up a lot of links revolving around this issue.

Instant ON has reared its ugly head again. I recommend users turn this feature off if they see issues with there xbox. This isn't the first time Instant ON has caused problems. :smileymad:

 

I’ve had NO issues w/ ‘Instant On’ enabled on my Xbox One X.

Great thanks Raptor, I'll pass this on to the team looking at this and that will hopefully point them in the right direction.