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Forum Discussion
brownem
May 04, 2018Aspirant
XR500-100NAS v2.2.1.10 DumaOS Not Loaded Endless Cycle
I bought an XR500 the other day (so far, love it - getting ethernet-comparable pings through multiple walls at 60' with MU-MIMO), and I am having trouble getting it to update to the latest firmware. ...
- May 04, 2018That won’t affect the cache. If you wipe it it may work. This firmware does work it’s rare that this occurs, downgrade then factory reset and update in the setup wizard
Netduma-Fraser
May 04, 2018NetDuma Partner
There is a known issue with updating via the app which is being fixed as we speak. I think this set of your issue. Upgrade to the latest firmware then go to routerlogin.net/index.htm and do a factory reset then you’ll be able to access the proper interface and have no issues.
brownem
May 04, 2018Aspirant
I actually tried that during the last attempt, of loading through the legacy firmware mention in the link in the first post. Whenever Duma didn't load, I tried a factory reset in between. Should have mentioned that earlier, its kind of standard operation for me if a firmware fails to load after being updated.
On the final attempt, with everything 'manual', the factory reset actually hung, and took a little playing with it to get it back; second factory reset, hardwired connection to upload v2.1 to the the legacy firmware interface.
- Netduma-FraserMay 04, 2018NetDuma PartnerOkay then it may be all you need to do is completely wipe the browser cache after updating to access the interface
- brownemMay 04, 2018Aspirant
How can I wipe the cach when nothinig loads during this particular factory reset - it took additional power cycles and factory resets to get it backup and running to the point when I could re-load the firmware back to v2.1?
Is it likely that the version that comes after v2.2.1.10 will install 'cleanly' in the XR500?
- Netduma-FraserMay 04, 2018NetDuma PartnerThat won’t affect the cache. If you wipe it it may work. This firmware does work it’s rare that this occurs, downgrade then factory reset and update in the setup wizard