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Forum Discussion
XR500: All devices suddenly loose the ability to download, but can still upload
I'd like to know if anyone else has had this issue. All my connected devices lose the ability to download, but the DumaOS panel shows they are still uploading (blue bar graph instead of red). I o...
What is the Mfr and model# of the ISP modem the NG router is connected too?
Happens with both wired and wireless devices?
The modem is a Hitron CODA-4582U (DOCSIS 3.1) routing through the Netgear XR500 on the Rogers Canada Gigabit plan.
The moden is a wifi modem, but that's all been disabled and it's routing everything through the XR500.
When the problem happens, all devices, incuding wired, will only show as upload only.
Problem maybe with your modem. It has a built in router already.
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.Please give #2 a try...
The first thing I did when I set the modem up is to put it into bridge mode, so it's currently acting only as a "dumb" modem and the router handles everything else.
I've checked the logs on the modem and router and nothing seems out of the ordinary (i.e. no logs during the times when I experience this problem).
Might try a factory reset of the XR router and setup from scratch. Power OFF the ISP modem for 30 seconds while the XR router is resetting. Walk thru the setup wizard. After that completes. Don't change anything else, besides WiFi. Enable Beamforming. Leave QoS and Anti Buffer settings at default.
Check with different PCs or devices for download ability for comparison. See if the behavior changes.