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Forum Discussion
fguerrero03
Apr 11, 2021Tutor
XR500 always rebooting
I have tried installing the old hot fix for drop out and it is still occuring. Happened after the latest firmware update. I have factory reset more than 5 times and have setup the wireless from scratch each time. I have created new and different SSIDs, tried multiple solutions found in the community- is the power adapter connected ok, is it plugged directly to an outlet, to reboot the modem each time I reset and reboot the router, i changed the Cat5e cable, etc.
None of these solutions have worked to solve the issue. The drop out even occurs after factory reset after some time. It will work for a little while without dropping out and then it will drop consistently after that first time. Intervals are sometimes 10-15minutes, sometimes 1-2minutes apart.
I am using CM700 with a Cat5e cable, no other hard wired devices connected to the router. I have left the defaul factory settings for the router and it still causes drop outs.
I am currently on firmware .66 because the dropouts are much less frequent than with .114
I have also tried the hotfix patch that was on the forums not released, and the drops still occured.
Please assist!!!
Netduma-Liam Netduma_Alex Netduma_Jack
Thank you!
11 Replies
- Netduma-LiamNetDuma Partner
Sorry to hear that!
There is actually a new firmware available on our beta forums that has been looking pretty promising for this issue, I'd suggest giving that a try and factory resetting after installing it.
Let us know if you still have issues after that!
Hi Liam, thanks so much for responding. I uploaded the firmware, reset factory settings and it rebooted 5 minutes after i finished my settings.
I will update if more drops occur, in the meantime, I have attached the log file.
Thanks again, this is my first real issue besides the beginning roll out of the xr500. Love the NetDuma sys, it really is one of the best indepth gaming specific OS.
- Netduma-FraserNetDuma PartnerKeep us posted! Thanks for the kind words! Unfortunately the log wipes upon a reboot so there won't be any useful information there