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Forum Discussion
XR500 and BT Fibre 900 FFTP
Hi all, Reading through the forums and online it looks like there is a common fault with the XR500 with them being capped to 550mb/s. I have spoken to BT and they have confirmed im getting 935mb...
www.netgear.com unexpectedly closed the connection.
Try:
- Checking the connection
- Checking the proxy and the firewall
- Running Windows Network Diagnostics
ERR_CONNECTION_CLOSED
Thats what im getting when im trying to set up the router after the reset.
- You need to go to http://192.168.1.1 or http://routerlogin.net and you should be able to access to setup
Got about half way through set up and my screen went white and had a symbol and this - www.netgear.com unexpectedly closed the connection.
And now it wont go passed this and goes to this screen every time i click on the link to go through to set up :(
Had to do it on my mobile for some reason, weird!
Ok so its on and working, WIFI is off on Smart Hub2 and the speeds are still the same, if not a little lower.
Any settings I need to change on the Duma? QOS is still off.
- If you factory reset then QoS will be on even if any settings haven't changed, click the 3 line icon on the top left of Congestion Control and tick the box to disable speedtest and then see what speeds you get.
Hi Fraser,
Sorry, I meant I had turned it off again.
With it on - 300
With it off - 290/300
Whats weird, is earlier when I was trying to get the XR connected initially. I put the ethernet cable into the Ethernet port 1 (Not internet) and although the actual webpages werent loading I was getting 660mbs on a speed test. Which is the speeds id be expecting to see really.
- That is odd, okay lets try this, go to routerlogin.net/debug.htm then select the option to change the WAN port to port 1, then switch the internet cable to port 1 and then retest your speeds
Tried it, same speeds :(
- Okay so nothing to do with the ports, you can switch that option off and change the cable back. Then can you put the XR in AP mode please and see what speeds you get then? This essentially disables DumaOS entirely and so gives us a better idea of where the issue may be.
