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Forum Discussion
XR500 and Orbi. Internet dropping
Hello. I have an issue with internet dropping and requiring a reboot. My set-up: Spectrum 400 mbps, Arris TM1602 cable modem XR500 plugged directly into the cable modem, 2 XBOX Ones hard wired ...
What are the speeds you expect/pay for and have you set them in Bandwidth Settings? Are you using QoS?
Hello.
'I'm paying for 400/20.
I guess I should've put in my message that I'm a novice when it comes to setting up routers.
So any help is appreciated.
thank you.
Thanks for getting back, no problem at all.
Please access the XR500 interface by going to routerlogin.net in your web browser, then go to QoS and in the three-line menu in Congestion Control, please select 'Disable QoS'. Do you speeds improve now?
Could you also please let us know which firmware verison the XR500 is running?