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Forum Discussion
XR500 and Phillips Hue Bridge Cant Pair
I have purchased the Phillips hue lights and bridge today. Unfortuantely I am having problems connecting the hue bridge v2 to my router via ethernet cable and then pairing the two together via the ap...
Nighthawk500 wrote:Experiencing the exact same problem with my XR500. Any solutions found yet?
I have experience a little issue with my Phillips Hue Bridge too. My Phillips Hue Bridge won't turn on my lights when I'm pressing on button "On" in iOS/Android/Windows App. Sometime I have to turn it "Off" and turn it back "On" in app, restart the App, or restart the XR700.
Alex provided another suggestion on the Netduma forum of connecting it to the router guest WiFi network and seeing if that resolves it.
Netduma-Fraser wrote:
Alex provided another suggestion on the Netduma forum of connecting it to the router guest WiFi network and seeing if that resolves it.The setup for a Phillips Hue Bridge 2.0, you have to connect a Ethernet Cable from the unit to a Ethernet port of your router. You can't setup the Phillips Hue Bridge 2.0 through wifi.
- Ah yes sorry, could you try this please: Go to http://www.routerlogin.net/debug.htm and disable 'Enable 11k', it may also be worth trying WAN Port mirror to LAN port 1 and see if connecting the router up via LAN port 1 helps at all. It's unlikely to work but worth a shot until the team can identify the cause and fix.
I can't find the "Enable 11K", I only saw the WAN Port mirror to LAN port 1 ( please see the attachment).
