NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
WacoJohn
Apr 11, 2020Luminary
XR500 and PureVPN
Taking my first crack at Hybrid VPN. So far, seems 'stuck' at 'connecting' See screend shot. LOGS refer to (at least) an authentication failure. Not sure what else. See screen shot. Thank you...
- Apr 15, 2020
I purchased my PVN license through Stack Social on a promo. It came with a user ID and p/w. Forgot p/w. Reset it through PVN dashboard and it 'took it' but would not work. New p/w would not bind to ID because it was issued by Stack. Had to have PVN set a new p/w from their end and email it to me. It cannot be changed. Hope this makes sense. It was sold by a 3rd party. It now works w/ a w10 app and should now work on the router. Have not tried it yet, but expect it to work. Thank you for you time. Will give a final update when I get it on the router. It's a late night here. Thank you again.
WacoJohn
Apr 14, 2020Luminary
No help?? I also notice some problem re: a certificate. If anyone can help, would sure appreciate it.
Netduma-Fraser
Apr 14, 2020NetDuma Partner
Change the protocol to use UDP instead, does it work then?
- WacoJohnApr 14, 2020Luminary
Netduma-Fraser wrote:
Change the protocol to use UDP instead, does it work then?Thank you immensely for your attention. No fix. Essentially the same log info ... authentication failure and something about a certificate. I left it at UDP for now.
- Netduma-FraserApr 14, 2020NetDuma PartnerThis may be a silly question but do you have a PureVPN plan?
- WacoJohnApr 14, 2020Luminary
I do. Purchased it some time ago on a 'special offer'. Works fine on a Chrome Browser extension.
"Package Plan
UsernamepurevpnXXXXXXXXXPackage PlanFree AccountDays Left267ExpiryJan 8, 2021- Netduma-FraserApr 15, 2020NetDuma PartnerIf you try some other servers does it always have the same result? If so then we may need to update the configs we have on file, meanwhile you can use the configs provided by them with the advanced section and it'll work that way.