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Forum Discussion
abebrizell
Jan 15, 2020Tutor
XR500 and Vigor 130 modem issues
I have been having trouble getting my setup to connect to the internet. I have: plusnet FTTC connected by ADSL, Vigor 130 modem, Netgear XR 500 router. I can connect to the internet using the plusn...
Netduma-Fraser
Jan 15, 2020NetDuma Partner
So just to clarify, in order to get internet you require PPPoE and VLAN is that right? I think it's best to go back to the Plusnet modem and XR500 for now and see if you can get it to work that way, then if you can it should be a case of switching the modems. When you setup PPPoE before did you have it to 'Always Connect'? On VLAN did you edit the basic Internet VLAN rule and change it to the number you need?
- abebrizellJan 16, 2020Tutor
Hi.
So using the plusnet modem and XR500 I can connect to the internet but only by setting the router in 'AP' mode. This then doesn't require any sort of PPPOE or any internet settings. You can't use it in router mode as the Plusnet modem doesn't have a bridge or any way to turn off its routing capabilities and have it as a straight modem.
When I tried with the new modem I set up PPPOEwith the information plusnet gave me. We tried with and without VLAN enabled but no joy. I had it as 'always on' as well. The netgear technician checked that for me and said I should use VLAN.
Netgear seemed to think that the XR500 should be able to connect without changing the PPPOE anyway so we tried both ways
- Netduma_AlexJan 16, 2020NetDuma Partner
Sounds to me like you should be able to use the XR500 in router mode. You just have to remove all PPPoE related settings from the XR500. When it says "does your internet connection require a login", say no. It should connect as a client of your ISP router no problem.
Once that's done you can put the XR500 into the DMZ of the ISP router and you should be good to go.
- abebrizellJan 18, 2020Tutor
Thanks for the reply.
I have tried connecting without PPPOE with the ISP router. I managed to get it to connect once (somehow) but then ended up with a double NAT. But now it wont even connect to the internet in router mode.
The ISP router doesn't have any way of setting up a DMZ annoyingly