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Forum Discussion
Chrch
May 18, 2021Aspirant
XR500 Blinking Red Internet LED
Router has been working fine. Get home and Internet LED is blinking red and lost router connection to Internet. Have tried cycling the modem, factory reset, nothing has worked. Internet works when wir...
- May 18, 2021
what actual modem do you have?
Try this.
Power off both the modem and the router. disconnect everything from both (even coax from modem).
Wait 2 minutes.
connect coax back to the modem.
power the modem on and wait 2 minutes.
connect the modem to the router.
power the router on and wait 2 minutes.
Try it then.
plemans
May 18, 2021Guru - Experienced User
what actual modem do you have?
Try this.
Power off both the modem and the router. disconnect everything from both (even coax from modem).
Wait 2 minutes.
connect coax back to the modem.
power the modem on and wait 2 minutes.
connect the modem to the router.
power the router on and wait 2 minutes.
Try it then.
- ChrchMay 18, 2021Aspirant
The modem is an Arris Surfboard SB6190. The extra step of disconnecting the coax as well seems to have done the trick, thank you!