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Forum Discussion

Mike40's avatar
Mike40
Luminary
Apr 20, 2025

XR500 BO6 is not in Ping Heatmap

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-Black-Ops-6-no-ping-on-PC/m-p/2407929   The link above is from the previous discussion with the sameish issue.  It was resolved, ...
Compoza_'s avatar
Compoza_
Luminary
May 15, 2025

I mean, Warzone 2.0, CoD Modern Warfare 2 and 3

Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
May 16, 2025

I've checked with the team and every platform is on the same cloud version currently so what you have it outdated - if you resync on Heatmap does it then show an updated list?

  • Compoza_'s avatar
    Compoza_
    Luminary
    May 16, 2025

    no it doesn't show an updated list. As you can see in the picture.

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      May 16, 2025

      Resync the cloud and then get the log from the System Information page please. It's likely the download is being blocked somehow. Is the XR in the DMZ on your ISP modem/router or do you have the ISP modem/router in bridge/modem mode if applicable?

      • Compoza_'s avatar
        Compoza_
        Luminary
        May 17, 2025

        [Time synchronized with NTP server] Saturday, May 17, 2025 22:35:41
        [DumaOS] Config Changed: DumaOS_Public_IP, Saturday, May 17, 2025 22:35:44
        [DumaOS] Cloudsync Themes result 'false','All mirrors are down', Saturday, May 17, 2025 22:36:01
        [DumaOS] Theme path does match manifest 'default', Saturday, May 17, 2025 22:36:01
        [DumaOS] The selected theme does not exist: 'default', Saturday, May 17, 2025 22:36:01
        [DHCP IP: 192.168.1.101] to MAC address bc:7e:8b:20:75:18, Saturday, May 17, 2025 22:52:47
        [DumaOS] DHCP new event., Saturday, May 17, 2025 22:52:47
        [DumaOS] DHCP lease change., Saturday, May 17, 2025 22:52:47
        [DHCP IP: 192.168.1.101] to MAC address bc:7e:8b:20:75:18, Saturday, May 17, 2025 22:52:48
        [DumaOS] DHCP new event., Saturday, May 17, 2025 22:52:48
        [DumaOS] DHCP lease change., Saturday, May 17, 2025 22:52:48
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:17
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:18
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:18
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:19
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:19
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:19
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:19
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:20
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:20
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:20
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:20
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:20
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:20
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:21
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:21
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:22
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:22
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:22
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:22
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:23
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:23
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:23
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:23
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:24
        [DumaOS] Ping Heatmap has finished merging data from the cloud!, Saturday, May 17, 2025 23:10:34
        [DumaOS] Cloudsync Ping Heatmap result 'true','nil', Saturday, May 17, 2025 23:10:34
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:45
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:46
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:47
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:47
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:47
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:47
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:47
        [admin login] from source 192.168.1.105, Saturday, May 17, 2025 23:10:48