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WacoJohn's avatar
WacoJohn
Luminary
Nov 11, 2021
Solved

XR500 cannot copy (write) to connected external hard drive.

I have two hard drives connected to the router.  They have both worked perfectly in the past.  One is a Western Digital and the other is a Seagate.  They are mapped in W10 Pro to M: And N: respective...
  • Netduma-Fraser's avatar
    Netduma-Fraser
    Nov 11, 2021
    Do you have support with Netgear? If so it would be worth making a ticket with Netgear directly and see what they can suggest
WacoJohn's avatar
WacoJohn
Luminary
Nov 12, 2021
FURRYe38 wrote:

I have my XR450 online and will check into this as well. 

 

How are the drives formatter? NTFS? FAT32? 

What are the sizes of these drives your using? 

NTFS

8 TB

10TB

 

I've been dinkin around with it.... i deleted the problem drive from Duma and reconnected.  No fix though.  Thank you for the reply.

 

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 13, 2021

OK, so other that drive size differences, I was able to write to 1st 250Gb USB drive. 

Then installed a 2nd 32Gb thumb drive and also write to it.

I use the Share Name path in Map Drive to get Explorer to access the drives:

This is the 250Gb drive installed by itself: Port 1

I placed data on it already prior to installing on the router to see if data would populate.

 

This is the 32Gb Thumb drive installed WITH the 250Gb USB mechanical drive: Port 2

I formatted the thumb drive for NTFS and left it empty. After installation and map drive. I dragged some files over to the explorer window from the desktop and the files copied over successfully. 

 

Wondering if your situation could be a drive size issue. 

Can you try two smaller USB drives as a comparison test to see if the problem continues? 

 

 

  • WacoJohn's avatar
    WacoJohn
    Luminary
    Nov 13, 2021
    Wondering if your situation could be a drive size issue. 

    Can you try two smaller USB drives as a comparison test to see if the problem continues? 

     

     

    Worked fine for several days.

     

    Yes, ... I can but will have to try it tomorrow.  THANK you for all your time and assistance. 

     

    I will get back to you soon.

     

     

    • WacoJohn's avatar
      WacoJohn
      Luminary
      Nov 14, 2021

      without whining about how hard it was to trace down the problem, suffice to say the problem drive needed to be formatted.  A W10 quick format (restoring device defaults) did the trick.  Thank you ALL again for the excellent support.